THE SERVICE-QUALITY PUZZLE

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BERRY LEONARD L.; PARASURAMAN A.

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Journal Paper

Paper Information

Journal: BUSINESS HORIZONS Year:1988 | Volume:31 | Issue:5 Page(s): 35-43

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Information Journal Paper

Title

THE SERVICE-QUALITY PUZZLE

Author(s)

BERRY LEONARD L. | PARASURAMAN A. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

GAP ANALYSIS BETWEEN PERCEPTIONS AND EXPECTATIONS OF SERVICE RECIPIENTS THROUGH SERVQUAL APPROACH IN YAZD, AFSHAR HOSPITAL

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APA: Copy

BERRY, LEONARD L., & PARASURAMAN, A.. (1988). THE SERVICE-QUALITY PUZZLE. BUSINESS HORIZONS, 31(5), 35-43. SID. https://sid.ir/paper/568707/en

Vancouver: Copy

BERRY LEONARD L., PARASURAMAN A.. THE SERVICE-QUALITY PUZZLE. BUSINESS HORIZONS[Internet]. 1988;31(5):35-43. Available from: https://sid.ir/paper/568707/en

IEEE: Copy

LEONARD L. BERRY, and A. PARASURAMAN, “THE SERVICE-QUALITY PUZZLE,” BUSINESS HORIZONS, vol. 31, no. 5, pp. 35–43, 1988, [Online]. Available: https://sid.ir/paper/568707/en

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