THE STATE OF ELECTRONIC CUSTOMERRELATIONSHIP MANAGEMENT IN RETAILING

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FEINBERG R.A.; KADAM R.; HOKAMA L.; KIM I.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF RETAIL AND DISTRIBUTION MANAGEMENT Year:2002 | Volume:30 | Issue:10 Page(s): 470-481

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Information Journal Paper

Title

THE STATE OF ELECTRONIC CUSTOMERRELATIONSHIP MANAGEMENT IN RETAILING

Author(s)

FEINBERG R.A. | KADAM R. | HOKAMA L. | KIM I. | Issue Writer Certificate

Keywords

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Abstract

Cites

EVALUATION OF CUSTOMER SATISFACTION ON ISAKO AFTER-SALE SERVICES BY KANO MODEL
SURVEY THE CORRELATION BETWEEN DETERMINANT FACTORS OF E-CRM SYSTEM FOR CUSTOMER SATISFACTION (CASE STUDY: GOLSAR-E-FARS SANITARY WARE COMPANY)

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APA: Copy

FEINBERG, R.A., KADAM, R., HOKAMA, L., & KIM, I.. (2002). THE STATE OF ELECTRONIC CUSTOMERRELATIONSHIP MANAGEMENT IN RETAILING. INTERNATIONAL JOURNAL OF RETAIL AND DISTRIBUTION MANAGEMENT, 30(10), 470-481. SID. https://sid.ir/paper/575366/en

Vancouver: Copy

FEINBERG R.A., KADAM R., HOKAMA L., KIM I.. THE STATE OF ELECTRONIC CUSTOMERRELATIONSHIP MANAGEMENT IN RETAILING. INTERNATIONAL JOURNAL OF RETAIL AND DISTRIBUTION MANAGEMENT[Internet]. 2002;30(10):470-481. Available from: https://sid.ir/paper/575366/en

IEEE: Copy

R.A. FEINBERG, R. KADAM, L. HOKAMA, and I. KIM, “THE STATE OF ELECTRONIC CUSTOMERRELATIONSHIP MANAGEMENT IN RETAILING,” INTERNATIONAL JOURNAL OF RETAIL AND DISTRIBUTION MANAGEMENT, vol. 30, no. 10, pp. 470–481, 2002, [Online]. Available: https://sid.ir/paper/575366/en

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