PERFORMANCE-ONLY MEASUREMENT OF SERVICE QUALITY: A REPLICATION AND EXTENSION

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BRADY M.K.; CRONIN J.J.; BRAND R.R.

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Journal Paper

Paper Information

Journal: JOURNAL OF BUSINESS RESEARCH Year:2002 | Volume:55 | Issue:1 Page(s): 17-31

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Information Journal Paper

Title

PERFORMANCE-ONLY MEASUREMENT OF SERVICE QUALITY: A REPLICATION AND EXTENSION

Author(s)

BRADY M.K. | CRONIN J.J. | BRAND R.R. | Issue Writer Certificate

Keywords

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Abstract

Cites

THE IMPACT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AND LOYALTY IN INDIAN BANKING SECTOR: AN EMPIRICAL STUDY THROUGH SERVPERF
A MODEL FOR EVALUATING THE EFFECTS OF SERVICE QUALITY ON CUSTOMER LOYALTY IN THE SPORT SERVICES

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APA: Copy

BRADY, M.K., CRONIN, J.J., & BRAND, R.R.. (2002). PERFORMANCE-ONLY MEASUREMENT OF SERVICE QUALITY: A REPLICATION AND EXTENSION. JOURNAL OF BUSINESS RESEARCH, 55(1), 17-31. SID. https://sid.ir/paper/579165/en

Vancouver: Copy

BRADY M.K., CRONIN J.J., BRAND R.R.. PERFORMANCE-ONLY MEASUREMENT OF SERVICE QUALITY: A REPLICATION AND EXTENSION. JOURNAL OF BUSINESS RESEARCH[Internet]. 2002;55(1):17-31. Available from: https://sid.ir/paper/579165/en

IEEE: Copy

M.K. BRADY, J.J. CRONIN, and R.R. BRAND, “PERFORMANCE-ONLY MEASUREMENT OF SERVICE QUALITY: A REPLICATION AND EXTENSION,” JOURNAL OF BUSINESS RESEARCH, vol. 55, no. 1, pp. 17–31, 2002, [Online]. Available: https://sid.ir/paper/579165/en

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