ZERO DEFECTIONS: QUALITY COMES TO SERVICES

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REICHHELD F.F.; SASSER W.E.

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Journal Paper

Paper Information

Journal: HARVARD BUSINESS REVIEW Year:1990 | Volume:68 | Issue:5 Page(s): 105-112

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Information Journal Paper

Title

ZERO DEFECTIONS: QUALITY COMES TO SERVICES

Author(s)

REICHHELD F.F. | SASSER W.E. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

A COMPARISON OF THE CUSTOMER RELATIONSHIP MANAGEMENT STRATEGIES OF NIGERIAN BANKS AND INSURANCE COMPANIES
THE GAP BETWEEN PERCEPTION AND EXPECTATIONS OF PATIENTS OF QUALITY OF TREATMENT CENTERS IN ZAHEDAN BY USING THE SERVQUAL MODEL
INTERNAL MARKETING: A STEP TOWARDS IMPROVING ORGANIZATIONAL CITIZENSHIP BEHAVIORS AND OF SERVICES QUALITY
MODEL OF IMPROVING CUSTOMER LOYALTY IN ELECTRONIC STORES

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APA: Copy

REICHHELD, F.F., & SASSER, W.E.. (1990). ZERO DEFECTIONS: QUALITY COMES TO SERVICES. HARVARD BUSINESS REVIEW, 68(5), 105-112. SID. https://sid.ir/paper/579685/en

Vancouver: Copy

REICHHELD F.F., SASSER W.E.. ZERO DEFECTIONS: QUALITY COMES TO SERVICES. HARVARD BUSINESS REVIEW[Internet]. 1990;68(5):105-112. Available from: https://sid.ir/paper/579685/en

IEEE: Copy

F.F. REICHHELD, and W.E. SASSER, “ZERO DEFECTIONS: QUALITY COMES TO SERVICES,” HARVARD BUSINESS REVIEW, vol. 68, no. 5, pp. 105–112, 1990, [Online]. Available: https://sid.ir/paper/579685/en

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