THE RELATIONSHIPS OF CUSTOMER SATISFACTION, CUSTOMER LOYALTY, AND PROFITABILITY: AN EMPIRICAL STUDY

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HALLOWELL ROGER

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT Year:1996 | Volume:7 | Issue:4 Page(s): 27-42

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Information Journal Paper

Title

THE RELATIONSHIPS OF CUSTOMER SATISFACTION, CUSTOMER LOYALTY, AND PROFITABILITY: AN EMPIRICAL STUDY

Author(s)

HALLOWELL ROGER | Issue Writer Certificate

Keywords

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Abstract

Cites

AN INVESTIGATION ON THE FACTORS AFFECTING CUSTOMER SATISFACTION IN STATE-RUN ORGANIZATIONS
EFFECT OF SERVICE QUALITY BANK ON CUSTOMER SATISFACTION BASED ON SERVQUAL MODEL: EVIDENCE MELLI BANK OF TOYSERKAN
IMPACT OF TRUST IN STATE-RUN ORGANIZATIONS ON CITIZEN’S SATISFACTION
IDENTIFICATION AND PRIORITIZATION OF EFFECTIVE FACTORS ON CUSTOMER SATISFACTION FOR ABC POWDER PRODUCT OF KONDOR COMPANY USING KANO’S MODEL
THE STUDY OF THE RELATIONSHIP BETWEEN WORK ETHICS AND CUSTOMER-ORIENTATION
STUDYING CUSTOMER LOYALTY (CASE STUDY: TEJARAT BANK OF TEHRAN)

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APA: Copy

HALLOWELL, ROGER. (1996). THE RELATIONSHIPS OF CUSTOMER SATISFACTION, CUSTOMER LOYALTY, AND PROFITABILITY: AN EMPIRICAL STUDY. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 7(4), 27-42. SID. https://sid.ir/paper/584455/en

Vancouver: Copy

HALLOWELL ROGER. THE RELATIONSHIPS OF CUSTOMER SATISFACTION, CUSTOMER LOYALTY, AND PROFITABILITY: AN EMPIRICAL STUDY. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 1996;7(4):27-42. Available from: https://sid.ir/paper/584455/en

IEEE: Copy

ROGER HALLOWELL, “THE RELATIONSHIPS OF CUSTOMER SATISFACTION, CUSTOMER LOYALTY, AND PROFITABILITY: AN EMPIRICAL STUDY,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 7, no. 4, pp. 27–42, 1996, [Online]. Available: https://sid.ir/paper/584455/en

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