THE QUALITY OF EDUCATIONAL SERVICES: GAP BETWEEN OPTIMAL AND ACTUAL STATUS ACCORDING TO DENTISTRY STUDENTS

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

BAHREINI MASOUD; MOMENI DANAEI SHAHLA; SHAHAMAT SHOHREH; KHATOONI ALIREZA; GHODSI SAHAR; HASHEMI SEYED MOHSEN

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Iranian Journal of Medical Education Year:2012 | Volume:11 | Issue:7 (36) Page(s): 685-694

Download Full-Text

Persian Verion

View:

1,569

Download:

Cites:

Information Journal Paper

Title

THE QUALITY OF EDUCATIONAL SERVICES: GAP BETWEEN OPTIMAL AND ACTUAL STATUS ACCORDING TO DENTISTRY STUDENTS

Author(s)

Keywords

SERVQUALQ2

DENTISTRYQ2

EDUCATIONAL SERVICESQ2

QUALITYQ2

STUDENTSQ2

Abstract

Introduction: STUDENTS as main customers of EDUCATIONAL SERVICES judge service QUALITY by making a comparison between their expected services and the services that they receive. Differences between expectations and perceived performance are referred to as ‘quality gap’. Regarding EDUCATIONAL SERVICES, this gap is related to managers’ failure to recognize and respond to the STUDENTS’ needs. The first step to reduce the gap is identifying STUDENTS’ perceptions and expectations. The aim of this study was to determine the QUALITY gap of EDUCATIONAL SERVICES in the DENTISTRY school of an Iranian university of medical sciences.Methods: All 220 DENTISTRY STUDENTS of a university of medical sciences were surveyed in this cross sectional study in 2009. A self-administrated questionnaire based on the SERVQUAL questionnaire, which proved to be valid and reliable, was used for data collection. The gap between perceptions and expectations in five dimensions of EDUCATIONAL SERVICES QUALITY (i.e., service reliability, responsiveness, assurance, empathy, and tangibles) was assessed. Descriptive statistics and Friedman and Wilcoxon tests were applied.Results: There was a negative gap in all dimensions. The maximum gaps were related to tangibles (-0.70) and responsiveness (- 0.55) dimensions of QUALITY of EDUCATIONAL SERVICES (p=0.001). As for items, the maximum gap (-1.93) was related to the appeal of physical facilities such as buildings, chairs, and resting rooms in tangibles dimension.Conclusion: The negative gap between all dimensions of EDUCATIONAL SERVICES QUALITY implies STUDENTS’ dissatisfaction. So it is necessary for managers to make use of the viewpoints of the STUDENTS to decrease the gap.

Cites

References

No record.

Cite

APA: Copy

BAHREINI, MASOUD, MOMENI DANAEI, SHAHLA, SHAHAMAT, SHOHREH, KHATOONI, ALIREZA, GHODSI, SAHAR, & HASHEMI, SEYED MOHSEN. (2012). THE QUALITY OF EDUCATIONAL SERVICES: GAP BETWEEN OPTIMAL AND ACTUAL STATUS ACCORDING TO DENTISTRY STUDENTS. IRANIAN JOURNAL OF MEDICAL EDUCATION, 11(7 (36)), 685-694. SID. https://sid.ir/paper/59216/en

Vancouver: Copy

BAHREINI MASOUD, MOMENI DANAEI SHAHLA, SHAHAMAT SHOHREH, KHATOONI ALIREZA, GHODSI SAHAR, HASHEMI SEYED MOHSEN. THE QUALITY OF EDUCATIONAL SERVICES: GAP BETWEEN OPTIMAL AND ACTUAL STATUS ACCORDING TO DENTISTRY STUDENTS. IRANIAN JOURNAL OF MEDICAL EDUCATION[Internet]. 2012;11(7 (36)):685-694. Available from: https://sid.ir/paper/59216/en

IEEE: Copy

MASOUD BAHREINI, SHAHLA MOMENI DANAEI, SHOHREH SHAHAMAT, ALIREZA KHATOONI, SAHAR GHODSI, and SEYED MOHSEN HASHEMI, “THE QUALITY OF EDUCATIONAL SERVICES: GAP BETWEEN OPTIMAL AND ACTUAL STATUS ACCORDING TO DENTISTRY STUDENTS,” IRANIAN JOURNAL OF MEDICAL EDUCATION, vol. 11, no. 7 (36), pp. 685–694, 2012, [Online]. Available: https://sid.ir/paper/59216/en

Related Journal Papers