STUDY OF LIBRARY USER EXPECTATIONS AND SATISFACTORY USING LIBQUAL+® (CASE STUDY: ISLAMIC AZAD UNIVERSITY – MARVDASHT BRANCH)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

TAJER PEGAH

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY) Year:2013 | Volume:6 | Issue:21 Page(s): 63-81

Download Full-Text

View:

286

Download:

Cites:

Information Journal Paper

Title

STUDY OF LIBRARY USER EXPECTATIONS AND SATISFACTORY USING LIBQUAL+® (CASE STUDY: ISLAMIC AZAD UNIVERSITY – MARVDASHT BRANCH)

Author(s)

TAJER PEGAH | Issue Writer Certificate

Keywords

PERFORMANCE EVALUATION

LIBRARY SERVICES

USER EXPECTATIONS

SATISFACTORY

LIBQUAL+®

ISLAMIC AZAD UNIVERSITY- MARVDASHT BRANCH

Abstract

Purpose:The aim of this research is to investigate the expectations and satisfaction of library user of Islamic Azad University – Marvdasht Branch.Methodology-Based on Kukran formula, the research sample included 300 users included the faculties and M.S students. The study was done using printed version of LibQUAL+Ò survey.Findings: findings showed that minimum and desired service levels in Affect of Service are more than Information Control and Library as Place. Mean score for desired service level is 142.14 (mean score for each item=7.1) that shows high USER EXPECTATIONS of MIAU Library.Conclusions: The study showed that users’ minimum expectations are slightly more than average. The mean score for perceived service performance is lower than the mean score of their minimum expectations. Therefore, there is a significant gap between minimum expectations and perceived service performance and also between the desired expectations and perceived service performance.

Cites

No record.

References

No record.

Cite

APA: Copy

TAJER, PEGAH. (2013). STUDY OF LIBRARY USER EXPECTATIONS AND SATISFACTORY USING LIBQUAL+® (CASE STUDY: ISLAMIC AZAD UNIVERSITY – MARVDASHT BRANCH). JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY), 6(21), 63-81. SID. https://sid.ir/paper/615326/en

Vancouver: Copy

TAJER PEGAH. STUDY OF LIBRARY USER EXPECTATIONS AND SATISFACTORY USING LIBQUAL+® (CASE STUDY: ISLAMIC AZAD UNIVERSITY – MARVDASHT BRANCH). JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY)[Internet]. 2013;6(21):63-81. Available from: https://sid.ir/paper/615326/en

IEEE: Copy

PEGAH TAJER, “STUDY OF LIBRARY USER EXPECTATIONS AND SATISFACTORY USING LIBQUAL+® (CASE STUDY: ISLAMIC AZAD UNIVERSITY – MARVDASHT BRANCH),” JOURNAL OF EPISTEMOLOGY (LIBRARY AND INFORMATION SCIENCE AND INFORMATION TECHNOLOGY), vol. 6, no. 21, pp. 63–81, 2013, [Online]. Available: https://sid.ir/paper/615326/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops