COMPARATIVE EVALUATION OF CRITICAL FACTORS IN DELIVERING SERVICE QUALITY OF BANKS: AN APPLICATION OF DOMINANCE ANALYSIS IN MODIFIED SERVQUAL MODE

KUMAR, M., KEE, F.T., & CHARLES, V.. (2010). COMPARATIVE EVALUATION OF CRITICAL FACTORS IN DELIVERING SERVICE QUALITY OF BANKS: AN APPLICATION OF DOMINANCE ANALYSIS IN MODIFIED SERVQUAL MODE. INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT, 27(3), 351-377. SID. https://sid.ir/paper/620859/en

KUMAR M., KEE F.T., CHARLES V.. COMPARATIVE EVALUATION OF CRITICAL FACTORS IN DELIVERING SERVICE QUALITY OF BANKS: AN APPLICATION OF DOMINANCE ANALYSIS IN MODIFIED SERVQUAL MODE. INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT[Internet]. 2010;27(3):351-377. Available from: https://sid.ir/paper/620859/en

M. KUMAR, F.T. KEE, and V. CHARLES, “COMPARATIVE EVALUATION OF CRITICAL FACTORS IN DELIVERING SERVICE QUALITY OF BANKS: AN APPLICATION OF DOMINANCE ANALYSIS IN MODIFIED SERVQUAL MODE,” INTERNATIONAL JOURNAL OF QUALITY AND RELIABILITY MANAGEMENT, vol. 27, no. 3, pp. 351–377, 2010, [Online]. Available: https://sid.ir/paper/620859/en