Information Journal Paper
APA:
CopyCRONIN, J.J., & TAYLOR, S.A.. (1994). SERVPERF VERSUS SERVQUAL: RECONCILING PERFORMANCE BASED AND PERCEPTIONS-MINUS-EXPECTATIONS MEASUREMENT OF SERVICE QUALITY. JOURNAL OF MARKETING, 58(1), 125-131. SID. https://sid.ir/paper/628084/en
Vancouver:
CopyCRONIN J.J., TAYLOR S.A.. SERVPERF VERSUS SERVQUAL: RECONCILING PERFORMANCE BASED AND PERCEPTIONS-MINUS-EXPECTATIONS MEASUREMENT OF SERVICE QUALITY. JOURNAL OF MARKETING[Internet]. 1994;58(1):125-131. Available from: https://sid.ir/paper/628084/en
IEEE:
CopyJ.J. CRONIN, and S.A. TAYLOR, “SERVPERF VERSUS SERVQUAL: RECONCILING PERFORMANCE BASED AND PERCEPTIONS-MINUS-EXPECTATIONS MEASUREMENT OF SERVICE QUALITY,” JOURNAL OF MARKETING, vol. 58, no. 1, pp. 125–131, 1994, [Online]. Available: https://sid.ir/paper/628084/en