KNOWLEDGE-ENABLED CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING CUSTOMER RELATIONSHIP MANAGEMENT AND KNOWLEDGE MANAGEMENT CONCEPTS

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GEBERT H.; GEIB M.; KOLBE L.M.

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Journal Paper

Paper Information

Journal: JOURNAL OF KNOWLEDGE MANAGEMENT Year:2003 | Volume:7 | Issue:5 Page(s): 107-123

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Information Journal Paper

Title

KNOWLEDGE-ENABLED CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING CUSTOMER RELATIONSHIP MANAGEMENT AND KNOWLEDGE MANAGEMENT CONCEPTS

Author(s)

GEBERT H. | GEIB M. | KOLBE L.M. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

THE INFLUENCE OF IMAGE FROM BANKING NETWORK ON" QUALITY OF SERVICES-SATISFACTION-LOYALTY" PROCESS IN KARAFARIN BANK CUSTOMERS BRANCHES PROVINCES OF MAZANDARAN AND GOLESTAN
IMPROVING PERFORMANCE OF CUSTOMER RELATIONSHIP MANAGEMENT THROUGH APPLYING KNOWLEDGE MANAGEMENT
PRIORITIZATION OF EFFECTIVE FACTORS ON CRM IMPLEMENTATION IN PARSIAN INTERNATIONAL HOTELS COMPANY IN TEHRAN

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APA: Copy

GEBERT, H., GEIB, M., & KOLBE, L.M.. (2003). KNOWLEDGE-ENABLED CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING CUSTOMER RELATIONSHIP MANAGEMENT AND KNOWLEDGE MANAGEMENT CONCEPTS. JOURNAL OF KNOWLEDGE MANAGEMENT, 7(5), 107-123. SID. https://sid.ir/paper/634480/en

Vancouver: Copy

GEBERT H., GEIB M., KOLBE L.M.. KNOWLEDGE-ENABLED CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING CUSTOMER RELATIONSHIP MANAGEMENT AND KNOWLEDGE MANAGEMENT CONCEPTS. JOURNAL OF KNOWLEDGE MANAGEMENT[Internet]. 2003;7(5):107-123. Available from: https://sid.ir/paper/634480/en

IEEE: Copy

H. GEBERT, M. GEIB, and L.M. KOLBE, “KNOWLEDGE-ENABLED CUSTOMER RELATIONSHIP MANAGEMENT: INTEGRATING CUSTOMER RELATIONSHIP MANAGEMENT AND KNOWLEDGE MANAGEMENT CONCEPTS,” JOURNAL OF KNOWLEDGE MANAGEMENT, vol. 7, no. 5, pp. 107–123, 2003, [Online]. Available: https://sid.ir/paper/634480/en

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