QUALITY GAP IN PRIMARY HEALTH CARE IN URMIA HEALTH CARE CENTERS, 2009

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GHOLAMI ALI; SALARILAK SHAKER; GHARAAGHAJI RASOOL; SADAGHIYANIFAR ALI; MOOSAVI JAHROMI LEILA

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Journal: Studies in Medical Sciences Year:2010 | Volume:21 | Issue:4 Page(s): 347-353

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Title

QUALITY GAP IN PRIMARY HEALTH CARE IN URMIA HEALTH CARE CENTERS, 2009

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Keywords

QUALITY GAPQ2

PRIMARY HEALTH CAREQ3

HEALTH CENTERSQ3

URMIAQ2

Abstract

Background & Aims: According to modern approaches to management, satisfactory quality must meet consumer’s requests. One of the first basic steps in improvement quality is recognizing consumers’ perceptions and expectation. The aim of this study was to determine the QUALITY GAP in PRIMARY HEALTH CARE services in URMIA health care centers following consumers’ perceptions and expectations. Materials & Methods: This analytic-descriptive study (cross-sectional) covered 400 females that referred to URMIA health care centers the study population was selected with systematic random method. Data were gathered using a research questionnaire.Results: It was indicated that there was a QUALITY GAP in all dimensions. Overall QUALITY GAP is (-0.61) and the largest gap was in reliability dimension (-0.78) and the smallest gap was observed in tangibility dimension (-0.23). There was no significant relation between age and education level of consumers with QUALITY GAP (P>0.05).Conclusion: The results of this study show that there is a negative gap in most quality dimensions of URMIA health system and consumers’ expectations are not granted.

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APA: Copy

GHOLAMI, ALI, SALARILAK, SHAKER, GHARAAGHAJI, RASOOL, SADAGHIYANIFAR, ALI, & MOOSAVI JAHROMI, LEILA. (2010). QUALITY GAP IN PRIMARY HEALTH CARE IN URMIA HEALTH CARE CENTERS, 2009. STUDIES IN MEDICAL SCIENCE (THE JOURNAL OF URMIA UNIVERSITY OF MEDICAL SCINCES), 21(4), 347-353. SID. https://sid.ir/paper/63683/en

Vancouver: Copy

GHOLAMI ALI, SALARILAK SHAKER, GHARAAGHAJI RASOOL, SADAGHIYANIFAR ALI, MOOSAVI JAHROMI LEILA. QUALITY GAP IN PRIMARY HEALTH CARE IN URMIA HEALTH CARE CENTERS, 2009. STUDIES IN MEDICAL SCIENCE (THE JOURNAL OF URMIA UNIVERSITY OF MEDICAL SCINCES)[Internet]. 2010;21(4):347-353. Available from: https://sid.ir/paper/63683/en

IEEE: Copy

ALI GHOLAMI, SHAKER SALARILAK, RASOOL GHARAAGHAJI, ALI SADAGHIYANIFAR, and LEILA MOOSAVI JAHROMI, “QUALITY GAP IN PRIMARY HEALTH CARE IN URMIA HEALTH CARE CENTERS, 2009,” STUDIES IN MEDICAL SCIENCE (THE JOURNAL OF URMIA UNIVERSITY OF MEDICAL SCINCES), vol. 21, no. 4, pp. 347–353, 2010, [Online]. Available: https://sid.ir/paper/63683/en

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