Information Journal Paper
APA:
CopyBONIFIELD, C., & COLE, C.. (2007). AFFECTIVE RESPONSES TO SERVICE FAILURE: ANGER, REGRET, AND RETALIATORY VERSUS CONCILIATORY RESPONSES. MARKETING LETTERS, 18(1-2), 85-99. SID. https://sid.ir/paper/637809/en
Vancouver:
CopyBONIFIELD C., COLE C.. AFFECTIVE RESPONSES TO SERVICE FAILURE: ANGER, REGRET, AND RETALIATORY VERSUS CONCILIATORY RESPONSES. MARKETING LETTERS[Internet]. 2007;18(1-2):85-99. Available from: https://sid.ir/paper/637809/en
IEEE:
CopyC. BONIFIELD, and C. COLE, “AFFECTIVE RESPONSES TO SERVICE FAILURE: ANGER, REGRET, AND RETALIATORY VERSUS CONCILIATORY RESPONSES,” MARKETING LETTERS, vol. 18, no. 1-2, pp. 85–99, 2007, [Online]. Available: https://sid.ir/paper/637809/en