STUDENT SATISFACTION AND QUALITY OF SERVICE IN ITALIAN UNIVERSITIES

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PETRUZZELLIS L.; D UGGENTO A.M.; ROMANAZZI S.

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Journal Paper

Paper Information

Journal: MANAGING SERVICE QUALITY Year:2006 | Volume:16 | Issue:4 Page(s): 349-364

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Information Journal Paper

Title

STUDENT SATISFACTION AND QUALITY OF SERVICE IN ITALIAN UNIVERSITIES

Author(s)

PETRUZZELLIS L. | D UGGENTO A.M. | ROMANAZZI S. | Issue Writer Certificate

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Abstract

Cites

IDENTIFICATION AND RANKING THE FACTORS AFFECTING ON THE STUDENT SATISFACTION ABOUT THE SERVICES DEVELOPED BY THE UNIVERSITY BY USING KANO’S MODEL CASE STUDY OF ISLAMIC AZAD UNIVERSITY – FIROUZKOUH BRANCH
SERVICE-QUALITY EVALUATION BASED ON EFQM MODEL: STEPS TOWARD EXCELLENCE IN HIGHER EDUCATION INSTITUTIONS

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APA: Copy

PETRUZZELLIS, L., D UGGENTO, A.M., & ROMANAZZI, S.. (2006). STUDENT SATISFACTION AND QUALITY OF SERVICE IN ITALIAN UNIVERSITIES. MANAGING SERVICE QUALITY, 16(4), 349-364. SID. https://sid.ir/paper/637817/en

Vancouver: Copy

PETRUZZELLIS L., D UGGENTO A.M., ROMANAZZI S.. STUDENT SATISFACTION AND QUALITY OF SERVICE IN ITALIAN UNIVERSITIES. MANAGING SERVICE QUALITY[Internet]. 2006;16(4):349-364. Available from: https://sid.ir/paper/637817/en

IEEE: Copy

L. PETRUZZELLIS, A.M. D UGGENTO, and S. ROMANAZZI, “STUDENT SATISFACTION AND QUALITY OF SERVICE IN ITALIAN UNIVERSITIES,” MANAGING SERVICE QUALITY, vol. 16, no. 4, pp. 349–364, 2006, [Online]. Available: https://sid.ir/paper/637817/en

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