TOTAL QUALITY MANAGEMENT OFSTUDENT AND EDUCATIONAL SERVICES OF GONABAD MEDICAL UNIVERSITY AND ITS COINCIDENCE WITH THE STUDENT

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MANSORIAN M.R.

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

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Journal: Internal Medicine Today Year:2003 | Volume:9 | Issue:1 Page(s): 56-61

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Title

TOTAL QUALITY MANAGEMENT OFSTUDENT AND EDUCATIONAL SERVICES OF GONABAD MEDICAL UNIVERSITY AND ITS COINCIDENCE WITH THE STUDENT"S SATISFACTION

Author(s)

MANSORIAN M.R. | Issue Writer Certificate

Keywords

TOTAL QUALITY MANAGEMENT (TQM)Q4

STUDENTS SATISFACTION.Q2

Abstract

New Page 1

Introduction and objectives:
Nowadays orgnizations are confronted with reforms and changes and
they are to be adapted for these factors. The
origin of these are the nature of human resources,
technology, economical socilization and world
policies.
Continious quality promotion is a completed and
philosophic -
management point of view that has
three basic elements: customer"s needs and
expectations, concentration on services and continious
quality promotion.
Finally this philosophy of management refrorms
organizations.
The main objective of this research is to
determine total quality management of student and
eductional services of Gonabad medical university
and its coincidence with satisfaction of the
students as its customers in 1380.

Methodology :The
samples of this cross -
sectional descriptive
study were students of Gonabad
medical university that were chosen randomly at
the time of data collection. The total quality
questionarie of qualitative American institutions
was used for evaluating STUDENTS SATISFACTION.
Results: There is a relationship between students
satisfaction from educational services and central
library and medical information sciences center,
having the highest T.Q.M score 138 and 122

respectivy and there is a direct and significant
relationship between thier satisfaction from Audio
visul section, physical training center,
cultural, self-service and dormitory affairs, having T.Q.M

score of 111,
105, 101 ,96 and 85
respectively.

Conclusion: The results
showed that educational department recieved .the highest point
(138)
and
medical 1riformation Science center and central
library got the second step with 122points.
serf
service affairs with 96
and dormitory affairs
with 89points got the
lowest.
Then, the STUDENTS SATISFACTION.of educational
department and central library was high and it was
low for serf-service and dormitory affairs. So
there is a direct relationship between TQ.M score of
departments that provide services and students
satisfaction.
Therefore it is necessary to promote quality of
services continously in order to achieve students
satisfaction as the customer of student and
educational services.

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APA: Copy

MANSORIAN, M.R.. (2003). TOTAL QUALITY MANAGEMENT OFSTUDENT AND EDUCATIONAL SERVICES OF GONABAD MEDICAL UNIVERSITY AND ITS COINCIDENCE WITH THE STUDENT"S SATISFACTION. OFOGH-E-DANESH, 9(1), 56-61. SID. https://sid.ir/paper/68776/en

Vancouver: Copy

MANSORIAN M.R.. TOTAL QUALITY MANAGEMENT OFSTUDENT AND EDUCATIONAL SERVICES OF GONABAD MEDICAL UNIVERSITY AND ITS COINCIDENCE WITH THE STUDENT"S SATISFACTION. OFOGH-E-DANESH[Internet]. 2003;9(1):56-61. Available from: https://sid.ir/paper/68776/en

IEEE: Copy

M.R. MANSORIAN, “TOTAL QUALITY MANAGEMENT OFSTUDENT AND EDUCATIONAL SERVICES OF GONABAD MEDICAL UNIVERSITY AND ITS COINCIDENCE WITH THE STUDENT"S SATISFACTION,” OFOGH-E-DANESH, vol. 9, no. 1, pp. 56–61, 2003, [Online]. Available: https://sid.ir/paper/68776/en

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