SATISFACTION OF JANBAZAN AND AZADEGAN REFERRING HEALTH CENTER OF JANBAZAN FOUNDATION OF KERMAN CITY TO RCCEIVE MEDICAL SERVICES IN THE YEAR 2003-2004

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SHOJAEI BAGHINI H.; NAKHAEI N.; AGHAEI AFSHAR M.

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Paper Information

Journal: Journal of Rafsanjan University of Medical Sciences Year:2005 | Volume:4 | Issue:1 (13) Page(s): 41-48

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Title

SATISFACTION OF JANBAZAN AND AZADEGAN REFERRING HEALTH CENTER OF JANBAZAN FOUNDATION OF KERMAN CITY TO RCCEIVE MEDICAL SERVICES IN THE YEAR 2003-2004

Author(s)

SHOJAEI BAGHINI H. | NAKHAEI N. | AGHAEI AFSHAR M. | Issue Writer Certificate

Keywords

HOLY DEFENSEQ4

HEALTH SERVICESQ4

CLIENT SATISFACTIONQ3

Abstract

Background: After 16 years from the end of "HOLY DEFENSE" we are still confronted with physical and mental ailments of "Janbazan" (devoted combatants) and "Azadegan" (captives).Regarding the pivotal role of clients" perspectives on HEALTH SERVICES quality this study was conducted to assess the level of satisfaction of Janbazan and Azadegan who referred to Bonyad Janbazan in Kerman city, from the HEALTH SERVICES quality. Materials and Methods: In this cross-sectional study during a 4 months period in 2004, 384 individuals of Janbazan and Azadegan were randomly selected (one from every ten clients) and were interviewed by a questionnaire consisting baseline questions and also 31 questions requesting the clients" level of satisfaction using Likert scale ranging from highly unsatisfied (score 1) to highly satisfied (score 5). Content validity of the questionnaire was established by an extensive literature review and an experts panel. To examine the internal consistency Cronbach's alpha was calculated as 0.97.Results: The mean (±SD) of age of the sample was 39.2 ±5.8 and 99.7% were male. The highest mean satisfaction score (3.5) was to the question asking "How were the behavior of physician in out patient services and the highest unsatisfaction rate (41.7%) was related to the results of therapeutic interventions offered by the physicians. Conclusion: The result clarifies the need for promotion in provision of HEALTH SERVICES to these brave individuals.

Cites

SATISFACTION WITH OUTPATIENT VISITS IN VETERANS COVERED BY SUPPLEMENTARY HEALTH INSURANCE

References

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APA: Copy

SHOJAEI BAGHINI, H., NAKHAEI, N., & AGHAEI AFSHAR, M.. (2005). SATISFACTION OF JANBAZAN AND AZADEGAN REFERRING HEALTH CENTER OF JANBAZAN FOUNDATION OF KERMAN CITY TO RCCEIVE MEDICAL SERVICES IN THE YEAR 2003-2004. JOURNAL OF RAFSANJAN UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES, 4(1 (13)), 41-48. SID. https://sid.ir/paper/70811/en

Vancouver: Copy

SHOJAEI BAGHINI H., NAKHAEI N., AGHAEI AFSHAR M.. SATISFACTION OF JANBAZAN AND AZADEGAN REFERRING HEALTH CENTER OF JANBAZAN FOUNDATION OF KERMAN CITY TO RCCEIVE MEDICAL SERVICES IN THE YEAR 2003-2004. JOURNAL OF RAFSANJAN UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES[Internet]. 2005;4(1 (13)):41-48. Available from: https://sid.ir/paper/70811/en

IEEE: Copy

H. SHOJAEI BAGHINI, N. NAKHAEI, and M. AGHAEI AFSHAR, “SATISFACTION OF JANBAZAN AND AZADEGAN REFERRING HEALTH CENTER OF JANBAZAN FOUNDATION OF KERMAN CITY TO RCCEIVE MEDICAL SERVICES IN THE YEAR 2003-2004,” JOURNAL OF RAFSANJAN UNIVERSITY OF MEDICAL SCIENCES AND HEALTH SERVICES, vol. 4, no. 1 (13), pp. 41–48, 2005, [Online]. Available: https://sid.ir/paper/70811/en

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