EVALUATION OF PATIENTS' SATISFACTION WITH HOSPITAL CARE IN SHAHID BEHESHTI AND YAHYANEJAD HOSPITALS (BABOL; 2005)

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HAJIAN K.

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Journal: JOURNAL OF BABOL UNIVERSITY OF MEDICAL SCIENCES (JBUMS) Year:2007 | Volume:9 | Issue:2 (37) Page(s): 51-60

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Title

EVALUATION OF PATIENTS' SATISFACTION WITH HOSPITAL CARE IN SHAHID BEHESHTI AND YAHYANEJAD HOSPITALS (BABOL; 2005)

Author(s)

HAJIAN K. | Issue Writer Certificate

Keywords

HOSPITALIZED PATIENTSQ2

SATISFACTIONQ2

HOSPITAL CARESQ3

Abstract

BACKGROUND AND OBJECTIVE: Providing patients' SATISFACTION with high quality cares should be considered in planning and making decision for HOSPITAL CARES. The aim of this study was to determine the patients' SATISFACTION with hospital care in Shahid Beheshti and Yahyanejad hospitals in Babol.METHODS: This cross-sectional study was performed on 615 patients who were hospitalized in Shahid Beheshti and Yahyanejad hospitals of Babol in 2005. The data was collected using a designed questionnaire with interview of patients. The data related to demographic and patients' SATISFACTION included 21 questions regarding nursing, medical, preclinical, nutritional and environmental cares. Patients' SATISFACTION was measured on a 4 point lickret scale (very low, low, high, very high).FINDINGS: The mean±SD age of patients was 44±18.5 years and 50.9% of patients were female. Patients' overall SATISFACTION was 93.6%. Over 90% of patients had very high and high SATISFACTION rate with their nursing care. Also, patients' SATISFACTION (high and very high) with the physician cares was over 94%. Patients' SATISFACTION with radiographic and laboratory services was over 90%. Patients' SATISFACTION with general care compared to physician and nursing cares was lower. Almost one-third of patients had low and very low of SATISFACTION with general care. There was not a statistically significant difference in patient SATISFACTION rate between men and women. Patients less than 30 years old and also patients with higher level of education significantly had lower level of SATISFACTION. CONCLUSION: However, patients' SATISFACTION rate with nursing, medical and paramedical cares was relatively high. The SATISFACTION rate with general cares such as nutritional care and care service was lower. It is necessary to revise the hospital administration method in order to compensate the low level of patients' SATISFACTION with care services.

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APA: Copy

HAJIAN, K.. (2007). EVALUATION OF PATIENTS' SATISFACTION WITH HOSPITAL CARE IN SHAHID BEHESHTI AND YAHYANEJAD HOSPITALS (BABOL; 2005). JOURNAL OF BABOL UNIVERSITY OF MEDICAL SCIENCES (JBUMS), 9(2 (37)), 51-60. SID. https://sid.ir/paper/73577/en

Vancouver: Copy

HAJIAN K.. EVALUATION OF PATIENTS' SATISFACTION WITH HOSPITAL CARE IN SHAHID BEHESHTI AND YAHYANEJAD HOSPITALS (BABOL; 2005). JOURNAL OF BABOL UNIVERSITY OF MEDICAL SCIENCES (JBUMS)[Internet]. 2007;9(2 (37)):51-60. Available from: https://sid.ir/paper/73577/en

IEEE: Copy

K. HAJIAN, “EVALUATION OF PATIENTS' SATISFACTION WITH HOSPITAL CARE IN SHAHID BEHESHTI AND YAHYANEJAD HOSPITALS (BABOL; 2005),” JOURNAL OF BABOL UNIVERSITY OF MEDICAL SCIENCES (JBUMS), vol. 9, no. 2 (37), pp. 51–60, 2007, [Online]. Available: https://sid.ir/paper/73577/en

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