ASPECT OF EMOTIONAL COGNITIVE OF WORK WITH CLIENTS AND COWORKERS (EVENT-SAMPLING APPROACH)

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FOROUDASTAN M.; OREYZI SAMANI SEYED HAMID REZA

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Journal Paper

Paper Information

Journal: Advances in Cognitive Sciences Year:2008 | Volume:10 | Issue:3 (39) Page(s): 53-62

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Information Journal Paper

Title

ASPECT OF EMOTIONAL COGNITIVE OF WORK WITH CLIENTS AND COWORKERS (EVENT-SAMPLING APPROACH)

Author(s)

FOROUDASTAN M. | OREYZI SAMANI SEYED HAMID REZA | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Objective: The aim of the current research was to investigate emotion work and its cognitive emotional aspects with clients and coworkers. Emotional work requirement include emotional euthenics, emotional dissonance and emotional deviance. The study focus on target person (coworker or client) and cognitive emotional aspect of work. Method: Participants were 142 persons work in service and no service jobs. Frequency of interactions were 1526. This research was relational study. Event sampling method was used for collecting data via with Rochester Incidents record. To measure negative affect subscale of NA and for subjective well being the moor psychosomatic inventory was used. Results: findings indicate that emotional dissonance were more probable with clients and emotional deviance with coworkers and relation between emotional work and psychological well being was negative. Conclusion: Emotional dissonance (emerge in client interactions) and emotional deviance (emerge in coworker interactions) reduce subjective well being of workers.

Cites

THE EFFECT OF MOMENT MOOD STATES ON DELAYED AND MOMENT JOB SATISFACTION

References

VALIDITY AND RELIABILITY OF THE GENERAL HEALTH QUESTIONNAIRE (GHQ-28) IN COLLEGE STUDENTS OF SHIRAZ UNIVERSI1Y

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APA: Copy

FOROUDASTAN, M., & OREYZI SAMANI, SEYED HAMID REZA. (2008). ASPECT OF EMOTIONAL COGNITIVE OF WORK WITH CLIENTS AND COWORKERS (EVENT-SAMPLING APPROACH). ADVANCES IN COGNITIVE SCIENCE, 10(3 (39)), 53-62. SID. https://sid.ir/paper/82983/en

Vancouver: Copy

FOROUDASTAN M., OREYZI SAMANI SEYED HAMID REZA. ASPECT OF EMOTIONAL COGNITIVE OF WORK WITH CLIENTS AND COWORKERS (EVENT-SAMPLING APPROACH). ADVANCES IN COGNITIVE SCIENCE[Internet]. 2008;10(3 (39)):53-62. Available from: https://sid.ir/paper/82983/en

IEEE: Copy

M. FOROUDASTAN, and SEYED HAMID REZA OREYZI SAMANI, “ASPECT OF EMOTIONAL COGNITIVE OF WORK WITH CLIENTS AND COWORKERS (EVENT-SAMPLING APPROACH),” ADVANCES IN COGNITIVE SCIENCE, vol. 10, no. 3 (39), pp. 53–62, 2008, [Online]. Available: https://sid.ir/paper/82983/en

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