ASSESSING THE QUALITY OF SERVICES IN PUBLIC LIBRARIES OF QAZVIN USING LIBQUAL

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MOHAMMAD BEYGI F.; HASANZADEH M.

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Paper Information

Journal: RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE)) Year:2009 | Volume:15 | Issue:1 (56) Page(s): 7-29

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Information Journal Paper

Title

ASSESSING THE QUALITY OF SERVICES IN PUBLIC LIBRARIES OF QAZVIN USING LIBQUAL

Author(s)

MOHAMMAD BEYGI F. | HASANZADEH M. | Issue Writer Certificate

Keywords

EVALUATIONQ2

PUBLIC LIBRARIESQ2

USERSQ2

SERVICES QUALITYQ2

LIBQUAL TOOLQ3

Abstract

This study uses LibQUAL questionnaire in order to evaluate the overall service quality in the PUBLIC LIBRARIES of Qazvin. A random sample of 381 USERS was drawn from the USERS of the PUBLIC LIBRARIES of Qazvin and the questionnaires were distributed among them. Omitting incomplete questionnaires, a total of 355 questionnaires were analyzed. Results showed that the services provided by the PUBLIC LIBRARIES were above the minimum level that USERS expected but did not reach a level of high quality. A factor analysis revealed five factors that have the most impact on USERS’ EVALUATION of service quality. Two of them were staff’s willingness to offer services, and information resources and their availability.

Cites

COMPARISON OF THE VIEWPOINTS OF THE USERS AND THE LIBRARIANS OF TEHRAN PUBLIC LIBRARIES ATTACHED TO THE FOUNDATION OF PUBLIC LIBRARIES ABOUT THE QUALITY OF THE SERVICES

References

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APA: Copy

MOHAMMAD BEYGI, F., & HASANZADEH, M.. (2009). ASSESSING THE QUALITY OF SERVICES IN PUBLIC LIBRARIES OF QAZVIN USING LIBQUAL. RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE)), 15(1 (56)), 7-29. SID. https://sid.ir/paper/88793/en

Vancouver: Copy

MOHAMMAD BEYGI F., HASANZADEH M.. ASSESSING THE QUALITY OF SERVICES IN PUBLIC LIBRARIES OF QAZVIN USING LIBQUAL. RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE))[Internet]. 2009;15(1 (56)):7-29. Available from: https://sid.ir/paper/88793/en

IEEE: Copy

F. MOHAMMAD BEYGI, and M. HASANZADEH, “ASSESSING THE QUALITY OF SERVICES IN PUBLIC LIBRARIES OF QAZVIN USING LIBQUAL,” RESEARCH ON INFORMATION SCIENCE AND PUBLIC LIBRARIES (PAYAM-E-KETABKHANEH (LIBRARY MESSAGE)), vol. 15, no. 1 (56), pp. 7–29, 2009, [Online]. Available: https://sid.ir/paper/88793/en

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