ORGANIZATIONS' PERFORMANCE EVALUATION BASED ON BALANCED SCORECARD (BSC) A STUDY ON STATE TAX ADMINISTRATION OF HAMEDAN PROVINCE

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AMANEE JAMSHID; NAJAFI HOSSEIN; FATEMI ADEL; MAJLESI MAHDI

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Journal: Journal of Tax Research Year:2011 | Volume:NEW SERIES - 19 | Issue:11 (59) Page(s): 197-219

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Title

ORGANIZATIONS' PERFORMANCE EVALUATION BASED ON BALANCED SCORECARD (BSC) A STUDY ON STATE TAX ADMINISTRATION OF HAMEDAN PROVINCE

Author(s)

AMANEE JAMSHID | NAJAFI HOSSEIN | FATEMI ADEL | MAJLESI MAHDI | Issue Writer Certificate

Keywords

BALANCED SCORECARD (BSC)Q2

STATE TAX ADMINISTRATION OF HAMEDAN PROVINCEQ2

STRATEGIC MANAGEMENTQ3

PERFORMANCE EVALUATIONQ2

Abstract

The balanced scorecard (BSC) is a management tool that is based on measurement and it is considered to be a prerequisite to STRATEGIC MANAGEMENT. The aim of this study is to describe and evaluate State TaxAdministration of Hamedan Province in the Year 1387 using the balanced scorecard. Having a descriptive nature, the research is a survey study. Twenty managers, a hundred staff and a hundred taxpayers participated in the study. To collect data, three already-developed content-valid reliable questionnaires were utilized. The results of the Binomial Test reports a dissatisfactory performance in the most of the perspectives (a<0.05). Moreover, findings indicate that STATE TAX ADMINISTRATION OF HAMEDAN PROVINCE has achieved its goals, by 105.25% in financial perspective, by 67% in taxpayers, by 63% in internal business processes, and by 59% in learning & growth perspective.

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APA: Copy

AMANEE, JAMSHID, NAJAFI, HOSSEIN, FATEMI, ADEL, & MAJLESI, MAHDI. (2011). ORGANIZATIONS' PERFORMANCE EVALUATION BASED ON BALANCED SCORECARD (BSC) A STUDY ON STATE TAX ADMINISTRATION OF HAMEDAN PROVINCE. TAX JOURNAL, NEW SERIES - 19(11 (59)), 197-219. SID. https://sid.ir/paper/89749/en

Vancouver: Copy

AMANEE JAMSHID, NAJAFI HOSSEIN, FATEMI ADEL, MAJLESI MAHDI. ORGANIZATIONS' PERFORMANCE EVALUATION BASED ON BALANCED SCORECARD (BSC) A STUDY ON STATE TAX ADMINISTRATION OF HAMEDAN PROVINCE. TAX JOURNAL[Internet]. 2011;NEW SERIES - 19(11 (59)):197-219. Available from: https://sid.ir/paper/89749/en

IEEE: Copy

JAMSHID AMANEE, HOSSEIN NAJAFI, ADEL FATEMI, and MAHDI MAJLESI, “ORGANIZATIONS' PERFORMANCE EVALUATION BASED ON BALANCED SCORECARD (BSC) A STUDY ON STATE TAX ADMINISTRATION OF HAMEDAN PROVINCE,” TAX JOURNAL, vol. NEW SERIES - 19, no. 11 (59), pp. 197–219, 2011, [Online]. Available: https://sid.ir/paper/89749/en

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