PATIENTS SATISFACTION OF MEDICAL SERVICES IN ILAM HOSPITALS

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AZAMI A.; AKBARZADEH K.

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Journal Paper

Paper Information

Journal: JOURNAL OF ILAM UNIVERSITY OF MEDICAL SCIENCES Year:2005 | Volume:12 | Issue:44-45 Page(s): 10-16

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Information Journal Paper

Title

PATIENTS SATISFACTION OF MEDICAL SERVICES IN ILAM HOSPITALS

Author(s)

AZAMI A. | AKBARZADEH K. | Issue Writer Certificate

Keywords

PATIENTQ3

SATISFACTIONQ4

MEDICAL SERVICEQ2

Abstract

Introduction: As evaluation and management of practiced MEDICAL SERVICEs is considered the first step in the field, hospitals must be exposed to as much as possible measures of assessment due to their significance. Thus, this study was aimed at investigating the consent rate of MEDICAL SERVICEs among PATIENTs admitted at Ilam hospitals in 2002.Methods :In this descriptive cross- sectional research, 160PATIENT in three hospitals of Imam Khomeini, Mstafa Khomeini and Taleghani were selected through census. To collect the data, a questionnaire of two parts for individual demographic characteristics and the PATIENTs' SATISFACTION of MEDICAL SERVICE$ was used. Then the data were statistically analysed.Results: The finds indicated the most inconsent (69%) among jobs of workers. 60% of female and 57% of male urban PATIENTs expressed inconsent of t/le services. No significance was proved between residential place, job and sex with the consent.Discussion: It is concluded that more contributions and creative cooperation among the managers and staff is needed to eliminate the causes of such dissatisfaction some of which are as follows: bureaucratic delays at radiologic ward, lack of full description of diseases by physicians, food quality, inappropriate meal times, individual hygiene of kitchen cooks, inconvenience of the wards, excessive rate of visitors and inadequate cleaning of the wards.

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APA: Copy

AZAMI, A., & AKBARZADEH, K.. (2005). PATIENTS SATISFACTION OF MEDICAL SERVICES IN ILAM HOSPITALS. JOURNAL OF ILAM UNIVERSITY OF MEDICAL SCIENCES, 12(44-45), 10-16. SID. https://sid.ir/paper/89800/en

Vancouver: Copy

AZAMI A., AKBARZADEH K.. PATIENTS SATISFACTION OF MEDICAL SERVICES IN ILAM HOSPITALS. JOURNAL OF ILAM UNIVERSITY OF MEDICAL SCIENCES[Internet]. 2005;12(44-45):10-16. Available from: https://sid.ir/paper/89800/en

IEEE: Copy

A. AZAMI, and K. AKBARZADEH, “PATIENTS SATISFACTION OF MEDICAL SERVICES IN ILAM HOSPITALS,” JOURNAL OF ILAM UNIVERSITY OF MEDICAL SCIENCES, vol. 12, no. 44-45, pp. 10–16, 2005, [Online]. Available: https://sid.ir/paper/89800/en

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