مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

video

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

sound

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Version

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

View:

180
مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Download:

91
مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Cites:

Information Seminar Paper

Title

YAFTABAD HOSPITAL SERVICES QUALITY ANALYSIS USING IMPORTANCE-PERFORMANCE ANALYSIS (IPA)

Pages

  -

Keywords

IMPORTANCE-PERFORMANCE ANALYSIS (IPA) 

Abstract

 INTRODUCTION: NOWADAYS SERVICE QUALITY AND CUSTOMER SATISFACTION HAS BECOME ONE OF THE MOST POPULAR MANAGERIAL DIMENSIONS AND CUSTOMER CENTRALIZATION CHANGED TO BE THE FIRST STRATEGY IN SERVICE ORGANIZATIONS. QUALITY MEASUREMENT AND MANAGEMENT HAS CHANGED TO BE ONE OF THE MOST IMPORTANT TOPICS IN HEALTH CARE TODAY. THIS STUDY AIMS TO ANALYZE SERVICE QUALITY THROUGH IMPORTANCE-PERFORMANCE ANALYSIS TOOL IN SELECTED HOSPITALS.METHODS: THIS IS A DESCRIPTIVE, CROSS-SECTIONALSTUDY PERFORMED IN YAFTABAD HOSPITALS DURING A SPECIFIC PERIOD. THE SAMPLE OF THE STUDY CONSISTS OF 101 INPATIENT PERSONSELECTED BY RANDOM SAMPLING METHOD. THE MAIN INSTRUMENT WAS A QUESTIONNAIRE CONSISTS OF TWO PARTS “IMPORTANCE” AND “PERFORMANCE”. ANALYZING SERVICES QUALITY IS PERFORMED IN 8 DIMENSIONS ACCORDING TO IPA RULES AND DESCRIPTIVE STATISTICSBY USING SPSS 17.0 AND EXCEL FOR WINDOWS. ...

Multimedia

  • No record.

    • Cites

  • No record.

    • References

  • No record.

    • Cite

    APA: Copy

    VATANKHAH, SUDABEH, & BANIASADI, AKRAM. (2013). YAFTABAD HOSPITAL SERVICES QUALITY ANALYSIS USING IMPORTANCE-PERFORMANCE ANALYSIS (IPA). CONGRESS ON QUALITY IMPROVEMENT IN CLINICAL LABORATORIES (6TH INTERNATIONAL & 11 NATIONAL CONGRESS). SID. https://sid.ir/paper/931469/en

    Vancouver: Copy

    VATANKHAH SUDABEH, BANIASADI AKRAM. YAFTABAD HOSPITAL SERVICES QUALITY ANALYSIS USING IMPORTANCE-PERFORMANCE ANALYSIS (IPA). 2013. Available from: https://sid.ir/paper/931469/en

    IEEE: Copy

    SUDABEH VATANKHAH, and AKRAM BANIASADI, “YAFTABAD HOSPITAL SERVICES QUALITY ANALYSIS USING IMPORTANCE-PERFORMANCE ANALYSIS (IPA),” presented at the CONGRESS ON QUALITY IMPROVEMENT IN CLINICAL LABORATORIES (6TH INTERNATIONAL & 11 NATIONAL CONGRESS). 2013, [Online]. Available: https://sid.ir/paper/931469/en

    Related Journal Papers

  • No record.

    • Related Seminar Papers

  • No record.

    • Related Plans

  • No record.

    • Recommended Workshops






    Move to top
    telegram sharing button
    whatsapp sharing button
    linkedin sharing button
    twitter sharing button
    email sharing button
    email sharing button
    email sharing button
    sharethis sharing button