THE RELATIONSHIP BETWEEN AUTOMATION AND CLIENT'S SATISFACTION

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Emam Doost Alireza; Mahdavi Sina; Tosheh Hossein; Shahbazi Farzin

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Seminar Paper

Paper Information

Seminar: INTERNATIONAL CONFERENCE ON MODERN RESEARCH’S IN MANAGEMENT, ECONOMIC AND ACCOUNTING
Year:2016 | Issue:4

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Title

THE RELATIONSHIP BETWEEN AUTOMATION AND CLIENT'S SATISFACTION

Author(s)

Emam Doost Alireza | Mahdavi Sina | Tosheh Hossein | Shahbazi Farzin | Issue Writer Certificate

Keywords

AUTOMATION

CLIENT'S SATISFACTION AND SOCIAL SECURITY

Abstract

THIS STUDY EXAMINES THE RELATIONSHIP BETWEEN AUTOMATION AND SATISFACTION OF CLIENTS OF SOCIAL SECURITY IN THE CITY OF MARAND. THE STATISTICAL POPULATION ARE MANAGEMENT AND RETIRED PERSONNEL IN THE CITY OF MARAND, WHO ARE HIGH SCHOOL GRADUATES OR HIGHER, RESPECTIVELY. THE NUMBERS OF THIS STATISTICAL POPULATION ARE 7000. STATISTICAL SAMPLE IS CALCULATED BASED ON THE METHOD OF COCHRANE WHICH ARE 364 PEOPLE. THE METHODOLOGY OF RESEARCH IS DESCRIPTIVE AND DATA COLLECTION TOOL WAS A LIKERT QUESTIONNAIRE WITH 5ITEMS. THE VALIDITY OF QUESTIONNAIRE BY EXPERTS AND RELIABILITY THROUGH CRONBACH'S ALPHA TEST WAS CONFIRMED. COLLECTED DATA WAS ANALYZED BY T-STUDENT DISTRIBUTION. ACCORDING TO THE ANALYSIS, THE USE OF AUTOMATION TO INCREASE ACCURACY IN WORK, REDUCE ADMINISTRATIVE BUREAUCRACIES, INCREASING THE SPEED OF RESPONSE TO CLIENTS, INCREASING THE NUMBER OF SERVICES OFFERED TO CLIENTS, WHICH IS THE RESULT OF CUSTOMER SATISFACTION.

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APA: Copy

Emam Doost, Alireza, Mahdavi, Sina, Tosheh, Hossein, & Shahbazi, Farzin. (2016). THE RELATIONSHIP BETWEEN AUTOMATION AND CLIENT'S SATISFACTION. INTERNATIONAL CONFERENCE ON MODERN RESEARCH'S IN MANAGEMENT, ECONOMIC AND ACCOUNTING. SID. https://sid.ir/paper/936836/en

Vancouver: Copy

Emam Doost Alireza, Mahdavi Sina, Tosheh Hossein, Shahbazi Farzin. THE RELATIONSHIP BETWEEN AUTOMATION AND CLIENT'S SATISFACTION. 2016. Available from: https://sid.ir/paper/936836/en

IEEE: Copy

Alireza Emam Doost, Sina Mahdavi, Hossein Tosheh, and Farzin Shahbazi, “THE RELATIONSHIP BETWEEN AUTOMATION AND CLIENT'S SATISFACTION,” presented at the INTERNATIONAL CONFERENCE ON MODERN RESEARCH'S IN MANAGEMENT, ECONOMIC AND ACCOUNTING. 2016, [Online]. Available: https://sid.ir/paper/936836/en

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