Today, with smart platforms and the use of high-level services, the evolution of public and private services is progressing very fast and optimally. Airport and passenger services are one such service that provides basic flight and airport services and the passenger's experience in this activity cycle is highly desired. With the intelligence of airports, passenger services go beyond the airport and cover the journey from the door to the destination and back home, both for leisure and business purposes. But smarter airports are looking for a different travel experience for passengers. Therefore, they have added high-level preventive and care services in the psychological field. Ensuring the identification and support of the service provider in emergencies, especially related to physical and mental health, creates inner peace and satisfaction for every person. In this article, passengers, accompanying passengers, and even airport colleagues and flight personnel encounter widespread problems in airports such as momentary physical pains, oral and dental, as well as fear and anxiety from the point of view of psychology and social psychology against various factors (such as it examines lack of familiarity with the airport, foreign language and how to receive service). Then it provides preventive measures and how to control and manage them after an incident, at the airport, and on the flight. In the end, it estimates the rates of satisfaction and improvement of passenger experience in this area based on the statistics of people involved in airports and the rates of improvement and management of the conditions of people involved with these problems from the point of view of the medical community, if they know and follow the suggested instructions.