کنفرانس بین المللی مطالعات بین رشته ای در مدیریت و مهندسی
سال:1403 | دوره:9 |تعداد مقالات:8

In the rapidly evolving airline industry, the strategic importance of Maintenance, Repair, and Operations (MRO) has never been more critical. This study delves into the transformative role of Key Performance Indicators (KPIs) in enhancing the efficiency, effectiveness, and strategic alignment of MRO operations within the airline sector. Through a mixedmethods research design, incorporating both quantitative data analysis and qualitative insights from industry experts, the investigation offers a comprehensive understanding of how specific KPIs influence MRO operational performance and strategic decision-making. Findings reveal that operational efficiency KPIs, such as aircraft availability rate, mean time between maintenance, and parts availability rate, significantly impact MRO performance, contributing to improved operational reliability and financial health. The study also underscores the interplay between safety, quality, and customer satisfaction metrics, highlighting their collective importance in fostering airline reputation and success. Strategic implications suggest that airlines can achieve operational excellence and align MRO operations with broader business objectives through an integrated KPI framework, advanced technology utilization, and a culture of continuous improvement. This research not only bridges the gap between theory and practice in MRO management but also sets forth directions for future inquiry, particularly in the domains of emerging technologies and sustainability practices within MRO operations. The insights garnered from this study serve as a vital resource for airline executives, MRO practitioners, and academic researchers, guiding strategic enhancements in MRO operations to meet the challenges of the contemporary aviation landscape.

This study examines the impacts of a steel rod on land and ocean to gain a deeper understanding of the mechanical and electromagnetic phenomena resulting from such impacts. Utilizing dynamic modeling techniques, piezoelectric analysis, and wave calculation methodologies, the various effects of these events on terrestrial and marine environments have been assessed. A rod of specified weight and dimensions was dropped from a height of 3 kilometers, impacting both land and ocean. The results indicate significant energy production at the impact points, including mechanical, piezoelectric, and ocean wave energies. The impact on land containing quartz crystals has the capability of generating considerable electric charges and strong electromagnetic fields. Additionally, the impact on the ocean surface has caused waves that could have significant effects on nearby shores. These analyses are crucial for crisis management, structural safety design, and the development of new technologies, offering potential applications in improving resilience planning and environmental protection technologies.

The accelerating pace of digital transformation within the airline industry necessitates a strategic reevaluation of data analytics practices, particularly the implementation of Key Performance Indicators (KPIs) for enhancing operational efficiency, customer satisfaction, and financial performance. This study delves into the strategic significance of KPIs in the realm of airline data analytics, employing a mixed-methods research design that includes literature review, expert interviews, and case studies of leading airlines. The findings underscore the transformative impact of data analytics across operational, customer, and financial dimensions, highlighting the critical role of aligning KPIs with strategic goals, fostering a data-driven organizational culture, and adapting KPI strategies in response to evolving technological and market dynamics. Furthermore, the research presents actionable recommendations for Data Analysis Directors and airline executives, advocating for continuous adaptation and strategic refinement of data analytics practices. This study contributes to both theoretical and practical understandings of strategic data analytics in the airline industry, offering a comprehensive guide for leveraging KPIs to achieve competitive advantage and operational excellence. Future research avenues are suggested, including the exploration of emerging data technologies and the ethical use of data, to further enhance the strategic application of KPIs in the airline industry.

The escalating complexity of customer expectations within the airline industry necessitates a strategic overhaul in how airlines manage their Customer Relationship Management (CRM) strategies. This paper delves into the transformative power of Key Performance Indicators (KPIs) in orchestrating effective CRM in the airline sector. Through a mixedmethods research approach, encompassing both quantitative and qualitative analyses, this study scrutinizes the influence of specific CRM KPIs on enhancing customer engagement, satisfaction, loyalty, and financial outcomes. The findings illuminate the strategic significance of adopting a data-driven, KPI-focused approach to CRM, highlighting the necessity for airlines to integrate advanced analytics and emerging technologies such as AI and IoT to remain competitive. A balanced management of customer-centric and financial KPIs, supported by technological innovation and a culture of agility and continuous improvement, emerges as crucial for achieving operational excellence and sustained competitive advantage. This research contributes to the theoretical and practical discourse on CRM in the airline industry, offering actionable insights and a roadmap for airlines to navigate the complexities of modern customer relationship management. The implications of this study extend beyond academic interest, providing a strategic framework for airlines to enhance their CRM strategies, foster improved customer relationships, and secure a competitive edge in the global market.

This research delves into the transformative role of Key Performance Indicators (KPIs) in enhancing construction management practices within the airline industry. By integrating a mixed-methods approach, comprising semi-structured interviews with Chief Construction Officers (CCOs) and quantitative analysis of project performance data, the study systematically identifies, assesses, and optimizes the application of specific KPIs critical for performance enhancement in airline industry construction projects. The findings underscore the necessity of aligning KPIs with the airline's strategic objectives to ensure project success, operational efficiency, and sustainability. The research highlights the benefits of incorporating sustainability and stakeholder satisfaction metrics into the construction management framework, advocating for a dynamic, comprehensive KPI framework responsive to evolving industry challenges. Theoretical contributions include extending the balanced scorecard framework and applying contingency theory within the context of construction management. Practical implications offer actionable insights for CCOs, emphasizing the adoption of advanced technologies for enhanced KPI tracking and prioritizing sustainability and stakeholder engagement. Future research directions suggest exploring the integration of emerging technologies, longitudinal impacts of KPIs, and cross-industry best practices to further refine KPI-driven strategies in construction management. This study provides a roadmap for navigat ing the complexities of construction projects in the airline industry, highlighting the indispensability of a KPI-driven approach for achieving operational excellence, sustainability, and enhanced stakeholder satisfaction.

The present study focuses on introducing the new model of Iran National Quality Award (INQA), known as Islamic World Quality Model (IWQM) and mentioning its differences from the EFQM excellence model and previous version of INQA in terms of the minor and major changes been made in the model. At first, INQA and EFQM Models are separately investigated in brief in terms of their structures and their concepts. In the next step, the IWQM is compared with the last version of the EFQM model, released in 2020, and previous version of INQA in terms of slight and fundamental changes. It is mentioned that the slight changes include the number of models’,criteria and sub-criteria, their weights on overall score and the importance of customers achievement on overall score, while the fundamental changes comprise focusing on the taking measures to make organizations more resilient against unforeseen and unusual conditions (such as sanctions, COVID-19 pandemic, global energy fluctuations), jihadi management and jihadi based thinking in doing duties, and the importance of the role of the leadership in organizations and making the decision.

Abstract: In an era where environmental sustainability has become a pivotal concern for the airline industry, this paper delves into the strategic role of Key Performance Indicators (KPIs) in enhancing sustainability practices. Through a mixed-methods research approach, incorporating systematic literature review, comparative analysis, and case studies of leading airlines, the study identifies and evaluates critical KPIs across various dimensions of sustainability efforts, including environmental impact reduction, resource management, and corporate social responsibility. Findings reveal that comprehensive and actionable KPI frameworks are instrumental in guiding airlines toward improved environmental performance, stakeholder engagement, and regulatory compliance. The research highlights the theoretical and practical implications of adopting KPI-driven sustainability strategies, offering actionable recommendations for integrating these indicators into airlines' operational and strategic planning. Future research directions are proposed to explore the longitudinal impacts of KPI-driven strategies, the potential of emerging technologies in sustainability management, and the effects of evolving global regulatory landscapes on airline sustainability practices. This study contributes to the discourse on sustainability in the airline industry, providing a nuanced understanding of the operationalization and benefits of KPI-driven approaches in achieving sustainable aviation. It underscores the critical importance of systematic, measurable strategies in navigating the complexities of environmental stewardship and corporate responsibility, urging continuous innovation and collaboration towards sustainable excellence in the airline industry.

In the last two decades, environmental concerns have risen due to the withdrawal of major powers from climate agreements and other related incidents. This has disrupted the balance of the ecosystem, transitioning it from a complex system to a chaotic one with numerous self-reinforcing variables. While politicians and industrial leaders bear significant responsibility in preserving the environment, artists, as members of the progressive and intellectual class, also play a crucial role. One important contribution that environmental artists can make is reimagining our relationship with nature. Through projects that engage with the environment, these artists challenge the notion of human superiority and dominance over nature, reminding us of our connection to the natural world and the importance of respecting and protecting it. This research focuses on two highly effective art disciplines, modern graphics and ecological art (also known as environmental art), as avenues for drawing attention to environmental preservation through visual communication. The goal is to mitigate some of the harm caused to the environment. To achieve this objective, The study focuses on Olafur Eliasson's works, analyzing the elements, tools, and materials employed in his artworks and evaluating the message and effectiveness of these pieces on the audience. By a qualitative approach, this descriptive-analytical research examines a sample population of seven artworks by Eliasson, specifically within the realms of Environmental art and the environment. The analysis of these works involves understanding the visual elements and delving into theoretical discussions to comprehend their significance.