Access to justice should be outlined as one of the fundamental principles in the Civil Procedure. It is an indicator of efficient judiciary and a measure of social justice. Access to justice can be analyzed in terms of physical access and qualitative access. The purpose of physical access is to perform the proper allocation of facilities and resources through the distribution system of qualifications, the systematic development of physical spaces, and so on. By the way, this can make the judicial system more efficient. Qualitative access is a fair trial within a reasonable time, without undue delay, with standard costs, and ultimately achieving the appropriate compensation and enforceability of the result. In other words, if access to justice is inexpensive and quality of procedure and outcome is at a high level, it can be said that the justice is more readily accessible. Real users try to diagnose accessible justice to examine their experiences of costs and quality. The measurement is done by examining three features of dispute settlement: costs, quality of procedure and quality of outcome. Therefore, this research emphasizes on user-centric approach and the findings are presented based on interviews with actual judicial users. The research method is descriptive-analytical with a library and documents survey that referred to the survey population through questionnaires. The results of the data showed that quality of procedure and quality of outcome is desirable from perspective of users but costs (such as financial costs, opportunity costs and intangible costs) are undesirable. Effective and efficient services require investment in time and quality to reduce the length of the proceedings and provide high quality sentences. The usual cost to people can guarante the access to justice in Iran's civil justice system.