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THE POSITIVE AND NEGATIVE EFFECTS OF SWITCHING COSTS ON RELATIONAL OUTCOMES
JONES M.A. | REYNOLDS K.E. | MOTHERSBAUGH D.L.
JOURNAL OF SERVICE RESEARCH
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THE EFFECTS OF PERCEIVED MANAGEMENT CONCERN FOR FRONTLINE EMPLOYEES AND CUSTOMERS ON TURNOVER INTENTIONS: MODERATING ROLE OF EMPLOYMENT STATUS
ALEXANDROV A. | BABAKUS E.
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