MODELING AND PERFORMANCE ANALYSIS OF RESTAURANT'S SERVICE DELIVERY PROCESS USING COLORED PETRI NETS

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GHASEMI SAMANEH; GHORBANI LAKTERASHANI ZEINAB

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Paper Information

Journal: JOURNAL OF ADVANCES IN COMPUTER RESEARCH Year:2016 | Volume:7 | Issue:1 (23) Page(s): 89-100

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Title

MODELING AND PERFORMANCE ANALYSIS OF RESTAURANT'S SERVICE DELIVERY PROCESS USING COLORED PETRI NETS

Author(s)

GHASEMI SAMANEH | GHORBANI LAKTERASHANI ZEINAB | Issue Writer Certificate

Keywords

BUSINESS PROCESS

COLORED PETRI NETS

PERFORMANCE ANALYSIS

PROCESS MINING

BOTTLENECKS

Abstract

Process mining includes the automated discovery of Petri nets from event logs. These event logs are the starting point for various discovery and analysis techniques of the process. In this paper process model is developed using COLORED PETRI NETS (CPNs) and the supporting software package CPN Tools. The restaurant process model is represented for the analysis using a combination of PROCESS MINING and simulation. The goal of PROCESS MINING is deducing knowledge (e.g. a process model, average throughput time) from event logs. The knowledge obtained this way can increase understanding of the processes and can help with redesigning them if needed. The BOTTLENECKS can be detected with PROCESS MINING. We evaluate the indicators performance, such as throughput time, for different alternative process. Analysis results show that that what type of changes may be beneficial.

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APA: Copy

GHASEMI, SAMANEH, & GHORBANI LAKTERASHANI, ZEINAB. (2016). MODELING AND PERFORMANCE ANALYSIS OF RESTAURANT'S SERVICE DELIVERY PROCESS USING COLORED PETRI NETS. JOURNAL OF ADVANCES IN COMPUTER RESEARCH, 7(1 (23)), 89-100. SID. https://sid.ir/paper/328829/en

Vancouver: Copy

GHASEMI SAMANEH, GHORBANI LAKTERASHANI ZEINAB. MODELING AND PERFORMANCE ANALYSIS OF RESTAURANT'S SERVICE DELIVERY PROCESS USING COLORED PETRI NETS. JOURNAL OF ADVANCES IN COMPUTER RESEARCH[Internet]. 2016;7(1 (23)):89-100. Available from: https://sid.ir/paper/328829/en

IEEE: Copy

SAMANEH GHASEMI, and ZEINAB GHORBANI LAKTERASHANI, “MODELING AND PERFORMANCE ANALYSIS OF RESTAURANT'S SERVICE DELIVERY PROCESS USING COLORED PETRI NETS,” JOURNAL OF ADVANCES IN COMPUTER RESEARCH, vol. 7, no. 1 (23), pp. 89–100, 2016, [Online]. Available: https://sid.ir/paper/328829/en

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