A Combination Method of DEA, DEMATEL and ANP for Evaluation of ERP Systems

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AMINI AMIR; ALINEZHAD ALIREZA

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Journal Paper

Paper Information

Journal: IRANIAN COMMUNICATION AND INFORMATION TECHNOLOGY Year:2021 | Volume:12 | Issue:45-46 Page(s): 21-42

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Information Journal Paper

Title

A Combination Method of DEA, DEMATEL and ANP for Evaluation of ERP Systems

Author(s)

AMINI AMIR | ALINEZHAD ALIREZA | Issue Writer Certificate

Keywords

ERP

DEMATEL

ANP

DEA

Efficiency Evaluation

Abstract

In this study Data envelopment analysis is used for the assessment of entERPrise resources planning systems of 18 manufacturing companies, to determine whether the defined goals for ERP systems have been able to affect the performance after the implementation of the system. Considering the identification of effective factors in implementing ERP systems and using the previous researches, the performance evaluation criteria of this system were identified. Then, using experts’ views the most important input indicators were ranked by fuzzy DEMATEL and output indicators by ANP. In this ranking, time spent on implementation, the implementation infrastructure, training and user support were identified as top input indicators, and three indicators of productivity increase, proper resource management and user satisfaction were selected as top output indicators. Using selected indicators, the performance of ERP systems of selected companies was evaluated. The results of this research will be useful in identifying the strengths and weaknesses of companies compared to top ones and making their ERP system even better.

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APA: Copy

AMINI, AMIR, & ALINEZHAD, ALIREZA. (2021). A Combination Method of DEA, DEMATEL and ANP for Evaluation of ERP Systems. IRANIAN COMMUNICATION AND INFORMATION TECHNOLOGY, 12(45-46 ), 21-42. SID. https://sid.ir/paper/953395/en

Vancouver: Copy

AMINI AMIR, ALINEZHAD ALIREZA. A Combination Method of DEA, DEMATEL and ANP for Evaluation of ERP Systems. IRANIAN COMMUNICATION AND INFORMATION TECHNOLOGY[Internet]. 2021;12(45-46 ):21-42. Available from: https://sid.ir/paper/953395/en

IEEE: Copy

AMIR AMINI, and ALIREZA ALINEZHAD, “A Combination Method of DEA, DEMATEL and ANP for Evaluation of ERP Systems,” IRANIAN COMMUNICATION AND INFORMATION TECHNOLOGY, vol. 12, no. 45-46 , pp. 21–42, 2021, [Online]. Available: https://sid.ir/paper/953395/en

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