Evaluation of the Quality of Educational Services in Entrepreneurship Course, Using SERVQUAL Model (Case Study: Gorgan University of Agricultural Sciences and Natural Resources)

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MAHBOOBI MOHAMMAD REZA; Shirkhani Soheyla; Sharif Sharifzade Mohammad

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Journal Paper

Paper Information

Journal: JOURNAL OF ENTREPRENEURIAL STRATEGIES IN AGRICULTURE Year:2020 | Volume:6 | Issue:12 Page(s): 86-97

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Title

Evaluation of the Quality of Educational Services in Entrepreneurship Course, Using SERVQUAL Model (Case Study: Gorgan University of Agricultural Sciences and Natural Resources)

Author(s)

MAHBOOBI MOHAMMAD REZA | Shirkhani Soheyla | Sharif Sharifzade Mohammad | Issue Writer Certificate

Keywords

Quality Evaluation

Service Quality

Entrepreneurship Education

Abstract

It is important to pay attention to the quality and applicability of entrepreneurship courses for self-employment of students of agricultural sciences and natural resources in universities. The purpose of this study was to evaluate the quality of Entrepreneurship Education services provided by students of Gorgan University of Agricultural Sciences and Natural Resources. The statistical population of the study consisted of students who had completed entrepreneurship course in and were selected as the sample of the study. Using Cochran formula and stratified random sampling, the sample size was persons. The research tool was a standard SERVQUAL questionnaire whose validity was confirmed by faculty members of Agricultural Extension and Education Department of Gorgan University of Agricultural Sciences and Natural Resources. SPSS software was used for data analysis. The results showed that there was a negative gap between students' perception and expectation in all five dimensions of SERVQUAL questionnaire, with the highest gap in guarantee dimension (-) and the lowest gap in responsiveness (-). According to the research findings, it is suggested to create an attractive and dynamic classroom environment for students by 'understanding the students' moods and expectations. Teachers to exchange ideas, introduce students to the future workplace and employment, empathy and flexibility in the classroom, easy access to professors, allocate hours for student counseling, and provide regular and interconnected lessons, and student participation in classroom discussions. They can increase perceptions as expected, in which case the higher education system will improve the quality of education.

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APA: Copy

MAHBOOBI, MOHAMMAD REZA, Shirkhani, Soheyla, & Sharif Sharifzade, Mohammad. (2020). Evaluation of the Quality of Educational Services in Entrepreneurship Course, Using SERVQUAL Model (Case Study: Gorgan University of Agricultural Sciences and Natural Resources). JOURNAL OF ENTREPRENEURIAL STRATEGIES IN AGRICULTURE, 6(12 ), 86-97. SID. https://sid.ir/paper/955090/en

Vancouver: Copy

MAHBOOBI MOHAMMAD REZA, Shirkhani Soheyla, Sharif Sharifzade Mohammad. Evaluation of the Quality of Educational Services in Entrepreneurship Course, Using SERVQUAL Model (Case Study: Gorgan University of Agricultural Sciences and Natural Resources). JOURNAL OF ENTREPRENEURIAL STRATEGIES IN AGRICULTURE[Internet]. 2020;6(12 ):86-97. Available from: https://sid.ir/paper/955090/en

IEEE: Copy

MOHAMMAD REZA MAHBOOBI, Soheyla Shirkhani, and Mohammad Sharif Sharifzade, “Evaluation of the Quality of Educational Services in Entrepreneurship Course, Using SERVQUAL Model (Case Study: Gorgan University of Agricultural Sciences and Natural Resources),” JOURNAL OF ENTREPRENEURIAL STRATEGIES IN AGRICULTURE, vol. 6, no. 12 , pp. 86–97, 2020, [Online]. Available: https://sid.ir/paper/955090/en

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