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MEASURING SWITCHING COSTS AND THE DETERMINANTS OF CUSTOMER RETENTION IN INTERNET ENABLED BUSINESSES: A STUDY OF ONLINE BROKERAGE INDUSTRY
CHEN P. | HITT L.
INFORMATION SYSTEMS RESEARCH
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View 83
E-COMMERCE METRICS FOR NET-ENHANCED ORGANIZATIONS: ASSESSING THE VALUE OF E-COMMERCE TO FIRM PERFORMANCE IN THE MANUFACTURING SECTOR
ZHU KEVIN | KRAEMER KENNETH L.
View 174
DEVELOPING AND VALIDATING TRUST MEASURES FOR E-COMMERCE: AN INTEGRATIVE TYPOLOGY
MCKNIGHT D.H. | CHOUDHURY V. | KACMAR C.
View 227