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IT IS ALL ABOUT THE EMOTIONAL STATE: MANAGING TOURISTS EXPERIENCES
SPERDIN A.B. | PETERS M.
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT
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View 195
THE IMPACTS OF PRECEIVED ORGANIZATIONAL SUPPORT AND PSYCHOLOGICAL EMPOWERMENT ON JOB PERFORMANCE: THE MEDIATING EFFECTS OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR
CHIANG FANG
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A PRELIMINARY STUDY ON CUSTOMER EXPECTATIONS OF HOTEL HOSPITALITY: INFLUENCES OF PERSONAL AND HOTEL FACTORS
ARIFFIN A.A.M. | MAGHZI A.
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CUSTOMER OPPORTUNISTIC COMPLAINTS MANAGEMENT: A CRITICAL INCIDENT APPROACH
RO H. | WONG J.
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DEVELOPING A COMPETENCY MODEL FOR PRIVATE CLUB MANAGERS
KOENIGSFELD J. | KIM S. | CHA J.
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ACCOUNTING FOR CUSTOMER SATISFACTION IN MEASURING HOTEL EFFICIENCY: EVIDENCE FROM THE US HOTEL INDUSTRY
ASSAF A.G. | MAGNINI V.
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FACTORIAL VALIDATION OF HOSPITALITY SERVICE ATTITUDE
KUO C.M. | CHEN L.C. | LU C.Y.
View 144