Information Journal Paper
APA:
CopyRO, H., & WONG, J.. (2012). CUSTOMER OPPORTUNISTIC COMPLAINTS MANAGEMENT: A CRITICAL INCIDENT APPROACH. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 31(-), 419-427. SID. https://sid.ir/paper/679941/en
Vancouver:
CopyRO H., WONG J.. CUSTOMER OPPORTUNISTIC COMPLAINTS MANAGEMENT: A CRITICAL INCIDENT APPROACH. INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT[Internet]. 2012;31(-):419-427. Available from: https://sid.ir/paper/679941/en
IEEE:
CopyH. RO, and J. WONG, “CUSTOMER OPPORTUNISTIC COMPLAINTS MANAGEMENT: A CRITICAL INCIDENT APPROACH,” INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, vol. 31, no. -, pp. 419–427, 2012, [Online]. Available: https://sid.ir/paper/679941/en