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MARKET ORIENTATION, COMPETITIVE ADVANTAGE, AND PERFORMANCE: A DEMAND-BASED PERSPECTIVE
ZHOU K.Z. | BROWN J.R.
JOURNAL OF BUSINESS RESEARCH
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UNDERSTANDING THE PSYCHOLOGICAL PROCESS UNDERLYING CUSTOMER SATISFACTION AND RETENTION IN A RELATIONAL SERVICE
GUO L. | XIAO J.J. | TANG C.
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CUSTOMER SATISFACTION WITH SERVICE RECOVERY
GUSTAFSSON A.
View 108