Designing a Model for Service Delivery Processes in a Smart Government (Case of Iran)

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

Rostami Reyhane; Pourshahabi Vahid; Naseri Bahare

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: Management Strategies and Engineering Sciences Year:2024 | Volume:6 | Issue:3 Page(s): 61-68

Download Full-Text

View:

Download:

Cites:

Information Journal Paper

Title

Designing a Model for Service Delivery Processes in a Smart Government (Case of Iran)

Author(s)

Rostami Reyhane | Pourshahabi Vahid | Naseri Bahare | Issue Writer Certificate

Keywords

smart government

electronic government

smart government model

Abstract

Due to the novelty of the concept of Smart Government as the new generation of e-government, a comprehensive model for organizations to deliver services to users has not yet been presented. The aim of this research is to design a model for service delivery processes in a Smart Government. The research approach is qualitative. In this study, interviews were conducted with managers, academic experts, and specialists in the fields of e-government and Smart Government to identify the factors influencing Smart Government. After analyzing the data obtained from the interviews, approximately 102 codes were extracted. Based on the similarity and conceptual congruence of these codes, they were categorized into concepts, and in a broader stage, into 37 sub-themes, and finally, into 17 main themes. The 17 main themes identified for designing the smart government model are categorized into the following sections: Outcomes (smart interaction, access to smart services, increased smart informational stability, perceived usefulness), Contextual Factors (financial, legal, technological, and institutional factors), Causal Factors (organizational factors, extra-organizational factors), Intervening Factors (cost, social influence, public evaluation of the government, perceived risk), and Strategy (needs assessment, decision-making, and knowledge management).

Multimedia

No record.

Cites

No record.

References

No record.

Cite

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans