The application of multivariate analysis approaches to designing NSBM model considering undesirable variable and shared resources

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Ghasemi Toudeshki H.; NAJAFI E.; HOSSEINZADEH LOTFI F.; Movahedi Sobhani F.

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Journal Paper

Paper Information

Journal: Scientia Iranica Year:2020 | Volume:27 | Issue:2 (Transactions E: Industrial Engineering) Page(s): 893-917

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Title

The application of multivariate analysis approaches to designing NSBM model considering undesirable variable and shared resources

Author(s)

Ghasemi Toudeshki H. | NAJAFI E. | HOSSEINZADEH LOTFI F. | Movahedi Sobhani F. | Issue Writer Certificate

Keywords

Confirmatory factor analysis

Structural equation

Network data envelopment analysis

Network slacks-based measure

Universal banking system

Abstract

Due to the competitiveness of banking industry and increasing bargaining power of customers, evaluation of the banks’ performance is crucial to better serve the classified customers in a universal system. In this paper, with consideration of segmenting the customers into personal and business ones, methods such as Confirmatory factor analysis (CFA) and Structural equation model (SEM) have been used in selecting appropriate variables of the Network data envelopment analysis (NDEA) model based on Network slacks-based measure and consideration of the undesirable variables and shared resources. The SEM model has been used to establish a proper connection between the different dimension of the NDEA model and CFA model has been used to identify the importance of each dimension. Also, the proposed model has been used to measure the Operational and decomposed universal efficiency of one of the Iranian bank branches (Day Bank). The results show that the extracted model provides managers with a suitable perspective in adopting appropriate policies to promote their performance in the different sectors, including deposit attraction, financial serving personal and business banking customers, and profit generation, and also in comparing them in the different dimensions of the model.

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APA: Copy

Ghasemi Toudeshki, H., NAJAFI, E., HOSSEINZADEH LOTFI, F., & Movahedi Sobhani, F.. (2020). The application of multivariate analysis approaches to designing NSBM model considering undesirable variable and shared resources. SCIENTIA IRANICA, 27(2 (Transactions E: Industrial Engineering)), 893-917. SID. https://sid.ir/paper/290836/en

Vancouver: Copy

Ghasemi Toudeshki H., NAJAFI E., HOSSEINZADEH LOTFI F., Movahedi Sobhani F.. The application of multivariate analysis approaches to designing NSBM model considering undesirable variable and shared resources. SCIENTIA IRANICA[Internet]. 2020;27(2 (Transactions E: Industrial Engineering)):893-917. Available from: https://sid.ir/paper/290836/en

IEEE: Copy

H. Ghasemi Toudeshki, E. NAJAFI, F. HOSSEINZADEH LOTFI, and F. Movahedi Sobhani, “The application of multivariate analysis approaches to designing NSBM model considering undesirable variable and shared resources,” SCIENTIA IRANICA, vol. 27, no. 2 (Transactions E: Industrial Engineering), pp. 893–917, 2020, [Online]. Available: https://sid.ir/paper/290836/en

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