Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

video

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

sound

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Persian Version

Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

View:

395
Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Download:

111
Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Cites:

2

Information Journal Paper

Title

A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES

Pages

  1-13

Abstract

 This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and OBJECTIVE WEIGHTs for ranking and evaluating the SERVICE QUALITY in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method uses judgments of decision makers. In this paper, we use a combination of weights obtained by both approaches in evaluating SERVICE QUALITY in hotel industries. A real case study that considered ranking five hotels is illustrated. Examples are shown to indicate capabilities of the proposed method.

Cites

References

  • No record.

    • Cite

    APA: Copy

    ZORAGHI, NIMA, AMIRI, MAGHSOUD, TALEBI, GOLNAZ, & ZOWGHI, MAHDI. (2013). A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES. JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL, 9(9), 1-13. SID. https://sid.ir/paper/309939/en

    Vancouver: Copy

    ZORAGHI NIMA, AMIRI MAGHSOUD, TALEBI GOLNAZ, ZOWGHI MAHDI. A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES. JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL[Internet]. 2013;9(9):1-13. Available from: https://sid.ir/paper/309939/en

    IEEE: Copy

    NIMA ZORAGHI, MAGHSOUD AMIRI, GOLNAZ TALEBI, and MAHDI ZOWGHI, “A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES,” JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL, vol. 9, no. 9, pp. 1–13, 2013, [Online]. Available: https://sid.ir/paper/309939/en

    Related Journal Papers

  • No record.

    • Related Seminar Papers

  • No record.

    • Related Plans

  • No record.

    • Recommended Workshops






    Move to top