A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES

Q: How can I download an article?

To download an article from SID, first log in to the site, search for the article title, and click on the 'Download Article' option.

Q: How can I download an ISI article?

To download an ISI article on SID, enter the keyword or article title in the search bar, view the relevant results, click on the desired article, and select the 'Download Article' option.

Q: How can I access the SID database?

To access the SID database, visit SID.ir, create an account, and log in to access scientific resources.

Q: Is downloading articles from SID free?

Some articles on SID are available for free, while others require payment. Details are specified on the article's page.

ZORAGHI NIMA; AMIRI MAGHSOUD; TALEBI GOLNAZ; ZOWGHI MAHDI

مرکز اطلاعات علمی Scientific Information Database (SID) - Trusted Source for Research and Academic Resources

Journal Paper

Paper Information

Journal: JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL Year:2013 | Volume:9 | Issue:9 Page(s): 1-13

Download Full-Text

View:

397

Download:

114

Cites:

Information Journal Paper

Title

A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES

Author(s)

ZORAGHI NIMA | AMIRI MAGHSOUD | TALEBI GOLNAZ | ZOWGHI MAHDI | Issue Writer Certificate

Keywords

SERVICE QUALITY

HOTEL RANKING

FMCDM

OBJECTIVE WEIGHT

SUBJECTIVE WEIGHT

Abstract

This paper presents a fuzzy multi-criteria decision-making (FMCDM) model by integrating both subjective and OBJECTIVE WEIGHTs for ranking and evaluating the SERVICE QUALITY in hotels. The objective method selects weights of criteria through mathematical calculation, while the subjective method uses judgments of decision makers. In this paper, we use a combination of weights obtained by both approaches in evaluating SERVICE QUALITY in hotel industries. A real case study that considered ranking five hotels is illustrated. Examples are shown to indicate capabilities of the proposed method.

Cites

References

No record.

Cite

APA: Copy

ZORAGHI, NIMA, AMIRI, MAGHSOUD, TALEBI, GOLNAZ, & ZOWGHI, MAHDI. (2013). A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES. JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL, 9(9), 1-13. SID. https://sid.ir/paper/309939/en

Vancouver: Copy

ZORAGHI NIMA, AMIRI MAGHSOUD, TALEBI GOLNAZ, ZOWGHI MAHDI. A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES. JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL[Internet]. 2013;9(9):1-13. Available from: https://sid.ir/paper/309939/en

IEEE: Copy

NIMA ZORAGHI, MAGHSOUD AMIRI, GOLNAZ TALEBI, and MAHDI ZOWGHI, “A FUZZY MCDM MODEL WITH OBJECTIVE AND SUBJECTIVE WEIGHTS FOR EVALUATING SERVICE QUALITY IN HOTEL INDUSTRIES,” JOURNAL OF INDUSTRIAL ENGINEERING INTERNATIONAL, vol. 9, no. 9, pp. 1–13, 2013, [Online]. Available: https://sid.ir/paper/309939/en

Related Journal Papers

No record.

Related Seminar Papers

No record.

Related Plans

No record.

Recommended Workshops