HOW EMOTIONS MEDIATE THE EFFECTS OF PERCEIVED JUSTICE ON LOYALTY IN SERVICE RECOVERY SITUATIONS: AN EMPIRICAL STUDY

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CHEBAT J.C.; SLUSARCYKY W.

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Journal Paper

Paper Information

Journal: JOURNAL OF BUSINESS RESEARCH Year:2005 | Volume:58 | Issue:5 Page(s): 664-673

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Title

HOW EMOTIONS MEDIATE THE EFFECTS OF PERCEIVED JUSTICE ON LOYALTY IN SERVICE RECOVERY SITUATIONS: AN EMPIRICAL STUDY

Author(s)

CHEBAT J.C. | SLUSARCYKY W. | Issue Writer Certificate

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Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES
MODERATING ROLE OF POSITIVE AND NEGATIVE AFFECT IN RELATION TO ORGANIZATIONAL INJUSTICE AND EMPLOYEES' DESTRUCTIVE BEHAVIORS

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APA: Copy

CHEBAT, J.C., & SLUSARCYKY, W.. (2005). HOW EMOTIONS MEDIATE THE EFFECTS OF PERCEIVED JUSTICE ON LOYALTY IN SERVICE RECOVERY SITUATIONS: AN EMPIRICAL STUDY. JOURNAL OF BUSINESS RESEARCH, 58(5), 664-673. SID. https://sid.ir/paper/575635/en

Vancouver: Copy

CHEBAT J.C., SLUSARCYKY W.. HOW EMOTIONS MEDIATE THE EFFECTS OF PERCEIVED JUSTICE ON LOYALTY IN SERVICE RECOVERY SITUATIONS: AN EMPIRICAL STUDY. JOURNAL OF BUSINESS RESEARCH[Internet]. 2005;58(5):664-673. Available from: https://sid.ir/paper/575635/en

IEEE: Copy

J.C. CHEBAT, and W. SLUSARCYKY, “HOW EMOTIONS MEDIATE THE EFFECTS OF PERCEIVED JUSTICE ON LOYALTY IN SERVICE RECOVERY SITUATIONS: AN EMPIRICAL STUDY,” JOURNAL OF BUSINESS RESEARCH, vol. 58, no. 5, pp. 664–673, 2005, [Online]. Available: https://sid.ir/paper/575635/en

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