Information Journal Paper
APA:
CopyFRIMAN, MARGARETA, & EDVARDSSON, BO. (2003). A CONTENT ANALYSIS OF COMPLAINTS AND COMPLIMENTS. MANAGING SERVICE QUALITY, 13(1), 20-26. SID. https://sid.ir/paper/583454/en
Vancouver:
CopyFRIMAN MARGARETA, EDVARDSSON BO. A CONTENT ANALYSIS OF COMPLAINTS AND COMPLIMENTS. MANAGING SERVICE QUALITY[Internet]. 2003;13(1):20-26. Available from: https://sid.ir/paper/583454/en
IEEE:
CopyMARGARETA FRIMAN, and BO EDVARDSSON, “A CONTENT ANALYSIS OF COMPLAINTS AND COMPLIMENTS,” MANAGING SERVICE QUALITY, vol. 13, no. 1, pp. 20–26, 2003, [Online]. Available: https://sid.ir/paper/583454/en