EMOTIONAL DISSONANCE, EMOTIONAL EXHAUSTION AND JOB SATISFACTION IN CALL CENTRE WORKERS

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LWEIG K.A.; DOLLARD M.F.

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Journal Paper

Paper Information

Journal: EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY Year:2003 | Volume:12 | Issue:4 Page(s): 366-392

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Information Journal Paper

Title

EMOTIONAL DISSONANCE, EMOTIONAL EXHAUSTION AND JOB SATISFACTION IN CALL CENTRE WORKERS

Author(s)

LWEIG K.A. | DOLLARD M.F. | Issue Writer Certificate

Keywords

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Abstract

Cites

PREVENTING MODEL OF JOB STRESS, EMOTIONAL EXHAUSTION AND DEVIANT BEHAVIORS THROUGH MANAGEMENT, LEADERSHIP AND ETHICAL VALUES

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APA: Copy

LWEIG, K.A., & DOLLARD, M.F.. (2003). EMOTIONAL DISSONANCE, EMOTIONAL EXHAUSTION AND JOB SATISFACTION IN CALL CENTRE WORKERS. EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY, 12(4), 366-392. SID. https://sid.ir/paper/583544/en

Vancouver: Copy

LWEIG K.A., DOLLARD M.F.. EMOTIONAL DISSONANCE, EMOTIONAL EXHAUSTION AND JOB SATISFACTION IN CALL CENTRE WORKERS. EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY[Internet]. 2003;12(4):366-392. Available from: https://sid.ir/paper/583544/en

IEEE: Copy

K.A. LWEIG, and M.F. DOLLARD, “EMOTIONAL DISSONANCE, EMOTIONAL EXHAUSTION AND JOB SATISFACTION IN CALL CENTRE WORKERS,” EUROPEAN JOURNAL OF WORK AND ORGANIZATIONAL PSYCHOLOGY, vol. 12, no. 4, pp. 366–392, 2003, [Online]. Available: https://sid.ir/paper/583544/en

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