PERCEIVED JUSTICE OF SERVICE RECOVERY STRATEGIES: IMPACT ON CUSTOMER SATISFACTION AND QUALITY RELATIONSHIP

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CASIELLES R.V.; ALVAREZ L.S.; MARTIN A.D.

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Journal Paper

Paper Information

Journal: PSYCHOLOGY AND MARKETING Year:2010 | Volume:27 | Issue:5 Page(s): 487-509

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Information Journal Paper

Title

PERCEIVED JUSTICE OF SERVICE RECOVERY STRATEGIES: IMPACT ON CUSTOMER SATISFACTION AND QUALITY RELATIONSHIP

Author(s)

CASIELLES R.V. | ALVAREZ L.S. | MARTIN A.D. | Issue Writer Certificate

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Not Registered.

Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

CASIELLES, R.V., ALVAREZ, L.S., & MARTIN, A.D.. (2010). PERCEIVED JUSTICE OF SERVICE RECOVERY STRATEGIES: IMPACT ON CUSTOMER SATISFACTION AND QUALITY RELATIONSHIP. PSYCHOLOGY AND MARKETING, 27(5), 487-509. SID. https://sid.ir/paper/591882/en

Vancouver: Copy

CASIELLES R.V., ALVAREZ L.S., MARTIN A.D.. PERCEIVED JUSTICE OF SERVICE RECOVERY STRATEGIES: IMPACT ON CUSTOMER SATISFACTION AND QUALITY RELATIONSHIP. PSYCHOLOGY AND MARKETING[Internet]. 2010;27(5):487-509. Available from: https://sid.ir/paper/591882/en

IEEE: Copy

R.V. CASIELLES, L.S. ALVAREZ, and A.D. MARTIN, “PERCEIVED JUSTICE OF SERVICE RECOVERY STRATEGIES: IMPACT ON CUSTOMER SATISFACTION AND QUALITY RELATIONSHIP,” PSYCHOLOGY AND MARKETING, vol. 27, no. 5, pp. 487–509, 2010, [Online]. Available: https://sid.ir/paper/591882/en

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