Information Journal Paper
APA:
CopySPARKS, B.A., & MCCOLL KENNEDY, J.R.. (2001). JUSTICE STRATEGY OPTIONS FOR INCREASED CUSTOMER SATISFACTION IN A SERVICE RECOVERY SETTING. JOURNAL OF BUSINESS RESEARCH, 54(3), 209-218. SID. https://sid.ir/paper/593322/en
Vancouver:
CopySPARKS B.A., MCCOLL KENNEDY J.R.. JUSTICE STRATEGY OPTIONS FOR INCREASED CUSTOMER SATISFACTION IN A SERVICE RECOVERY SETTING. JOURNAL OF BUSINESS RESEARCH[Internet]. 2001;54(3):209-218. Available from: https://sid.ir/paper/593322/en
IEEE:
CopyB.A. SPARKS, and J.R. MCCOLL KENNEDY, “JUSTICE STRATEGY OPTIONS FOR INCREASED CUSTOMER SATISFACTION IN A SERVICE RECOVERY SETTING,” JOURNAL OF BUSINESS RESEARCH, vol. 54, no. 3, pp. 209–218, 2001, [Online]. Available: https://sid.ir/paper/593322/en