Information Journal Paper
APA:
CopyBATT, R.. (2002). MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATE, AND SALES GROWTH. ACADEMY OF MANAGEMENT JOURNAL, 45(3), 587-598. SID. https://sid.ir/paper/593786/en
Vancouver:
CopyBATT R.. MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATE, AND SALES GROWTH. ACADEMY OF MANAGEMENT JOURNAL[Internet]. 2002;45(3):587-598. Available from: https://sid.ir/paper/593786/en
IEEE:
CopyR. BATT, “MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATE, AND SALES GROWTH,” ACADEMY OF MANAGEMENT JOURNAL, vol. 45, no. 3, pp. 587–598, 2002, [Online]. Available: https://sid.ir/paper/593786/en