Information Journal Paper
APA:
CopyHOMBURG, C., FURST, A., & KOSCHATE, N.. (2010). ON THE IMPORTANCE OF COMPLAINT HANDLING DESIGN: A MULTI-LEVEL ANALYSIS OF THE IMPACT IN SPECIFIC COMPLAINT SITUATIONS. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 38(3), 265-287. SID. https://sid.ir/paper/593848/en
Vancouver:
CopyHOMBURG C., FURST A., KOSCHATE N.. ON THE IMPORTANCE OF COMPLAINT HANDLING DESIGN: A MULTI-LEVEL ANALYSIS OF THE IMPACT IN SPECIFIC COMPLAINT SITUATIONS. JOURNAL OF THE ACADEMY OF MARKETING SCIENCE[Internet]. 2010;38(3):265-287. Available from: https://sid.ir/paper/593848/en
IEEE:
CopyC. HOMBURG, A. FURST, and N. KOSCHATE, “ON THE IMPORTANCE OF COMPLAINT HANDLING DESIGN: A MULTI-LEVEL ANALYSIS OF THE IMPACT IN SPECIFIC COMPLAINT SITUATIONS,” JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, vol. 38, no. 3, pp. 265–287, 2010, [Online]. Available: https://sid.ir/paper/593848/en