CUSTOMER EQUITY CONSIDERATIONS IN SERVICE RECOVERY: A CROSS INDUSTRY PERSPECTIVE

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RUYTER K.D.; WETZELS M.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT Year:2000 | Volume:11 | Issue:1 Page(s): 91-108

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Information Journal Paper

Title

CUSTOMER EQUITY CONSIDERATIONS IN SERVICE RECOVERY: A CROSS INDUSTRY PERSPECTIVE

Author(s)

RUYTER K.D. | WETZELS M. | Issue Writer Certificate

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Not Registered.

Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

RUYTER, K.D., & WETZELS, M.. (2000). CUSTOMER EQUITY CONSIDERATIONS IN SERVICE RECOVERY: A CROSS INDUSTRY PERSPECTIVE. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, 11(1), 91-108. SID. https://sid.ir/paper/593893/en

Vancouver: Copy

RUYTER K.D., WETZELS M.. CUSTOMER EQUITY CONSIDERATIONS IN SERVICE RECOVERY: A CROSS INDUSTRY PERSPECTIVE. INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT[Internet]. 2000;11(1):91-108. Available from: https://sid.ir/paper/593893/en

IEEE: Copy

K.D. RUYTER, and M. WETZELS, “CUSTOMER EQUITY CONSIDERATIONS IN SERVICE RECOVERY: A CROSS INDUSTRY PERSPECTIVE,” INTERNATIONAL JOURNAL OF SERVICE INDUSTRY MANAGEMENT, vol. 11, no. 1, pp. 91–108, 2000, [Online]. Available: https://sid.ir/paper/593893/en

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