THE ROLE OF COGNITION AND AFFECT IN THE FORMATION OF CUSTOMER SATISFACTION JUDGEMENTS CONCERNING SERVICE RECOVERY ENCOUNTERS

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SCHOEFER K.

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Journal Paper

Paper Information

Journal: JOURNAL OF CONSUMER BEHAVIOUR Year:2008 | Volume:7 | Issue:- Page(s): 210-221

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Information Journal Paper

Title

THE ROLE OF COGNITION AND AFFECT IN THE FORMATION OF CUSTOMER SATISFACTION JUDGEMENTS CONCERNING SERVICE RECOVERY ENCOUNTERS

Author(s)

SCHOEFER K. | Issue Writer Certificate

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Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

SCHOEFER, K.. (2008). THE ROLE OF COGNITION AND AFFECT IN THE FORMATION OF CUSTOMER SATISFACTION JUDGEMENTS CONCERNING SERVICE RECOVERY ENCOUNTERS. JOURNAL OF CONSUMER BEHAVIOUR, 7(-), 210-221. SID. https://sid.ir/paper/595478/en

Vancouver: Copy

SCHOEFER K.. THE ROLE OF COGNITION AND AFFECT IN THE FORMATION OF CUSTOMER SATISFACTION JUDGEMENTS CONCERNING SERVICE RECOVERY ENCOUNTERS. JOURNAL OF CONSUMER BEHAVIOUR[Internet]. 2008;7(-):210-221. Available from: https://sid.ir/paper/595478/en

IEEE: Copy

K. SCHOEFER, “THE ROLE OF COGNITION AND AFFECT IN THE FORMATION OF CUSTOMER SATISFACTION JUDGEMENTS CONCERNING SERVICE RECOVERY ENCOUNTERS,” JOURNAL OF CONSUMER BEHAVIOUR, vol. 7, no. -, pp. 210–221, 2008, [Online]. Available: https://sid.ir/paper/595478/en

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