CUSTOMER EVALUATIONS OF SERVICE COMPLAINT EXPERIENCES: IMPLICATION FOR RELATIONSHIP MARKETING

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TAX S.S.; BROWN S.W.; CHANDRASHEKARAN M.

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Journal Paper

Paper Information

Journal: JOURNAL OF MARKETING Year:1998 | Volume:62 | Issue:2 Page(s): 60-76

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Information Journal Paper

Title

CUSTOMER EVALUATIONS OF SERVICE COMPLAINT EXPERIENCES: IMPLICATION FOR RELATIONSHIP MARKETING

Author(s)

TAX S.S. | BROWN S.W. | CHANDRASHEKARAN M. | Issue Writer Certificate

Keywords

Not Registered.

Abstract

Cites

THE EFFECTS OF PERCEIVED JUSTICE ON SERVICE RECOVERY AND CUSTOMERS TRUST IN DOMESTIC AIRLINE COMPANIES

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APA: Copy

TAX, S.S., BROWN, S.W., & CHANDRASHEKARAN, M.. (1998). CUSTOMER EVALUATIONS OF SERVICE COMPLAINT EXPERIENCES: IMPLICATION FOR RELATIONSHIP MARKETING. JOURNAL OF MARKETING, 62(2), 60-76. SID. https://sid.ir/paper/595481/en

Vancouver: Copy

TAX S.S., BROWN S.W., CHANDRASHEKARAN M.. CUSTOMER EVALUATIONS OF SERVICE COMPLAINT EXPERIENCES: IMPLICATION FOR RELATIONSHIP MARKETING. JOURNAL OF MARKETING[Internet]. 1998;62(2):60-76. Available from: https://sid.ir/paper/595481/en

IEEE: Copy

S.S. TAX, S.W. BROWN, and M. CHANDRASHEKARAN, “CUSTOMER EVALUATIONS OF SERVICE COMPLAINT EXPERIENCES: IMPLICATION FOR RELATIONSHIP MARKETING,” JOURNAL OF MARKETING, vol. 62, no. 2, pp. 60–76, 1998, [Online]. Available: https://sid.ir/paper/595481/en

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