OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE BANKING/FINANCIAL SERVICES CALL CENTER

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FEINBERG R.; HOKAMA L.

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Journal Paper

Paper Information

Journal: INTERNATIONAL JOURNAL OF BANK MARKETING Year:2002 | Volume:20 | Issue:4 Page(s): 174-180

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Information Journal Paper

Title

OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE BANKING/FINANCIAL SERVICES CALL CENTER

Author(s)

FEINBERG R. | HOKAMA L. | Issue Writer Certificate

Keywords

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Abstract

Cites

DETERMINANTS OF THE CALLERS’ SATISFACTION OF MOTOR INSURANCE CALL CENTER: THE CASE OF IRAN KHODRO INSURANCE SERVICES AGENCY

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APA: Copy

FEINBERG, R., & HOKAMA, L.. (2002). OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE BANKING/FINANCIAL SERVICES CALL CENTER. INTERNATIONAL JOURNAL OF BANK MARKETING, 20(4), 174-180. SID. https://sid.ir/paper/601944/en

Vancouver: Copy

FEINBERG R., HOKAMA L.. OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE BANKING/FINANCIAL SERVICES CALL CENTER. INTERNATIONAL JOURNAL OF BANK MARKETING[Internet]. 2002;20(4):174-180. Available from: https://sid.ir/paper/601944/en

IEEE: Copy

R. FEINBERG, and L. HOKAMA, “OPERATIONAL DETERMINANTS OF CALLER SATISFACTION IN THE BANKING/FINANCIAL SERVICES CALL CENTER,” INTERNATIONAL JOURNAL OF BANK MARKETING, vol. 20, no. 4, pp. 174–180, 2002, [Online]. Available: https://sid.ir/paper/601944/en

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