Information Journal Paper
APA:
CopyJACK, E.P.. (2006). OPERATIONAL CHALLENGES IN THE CALL CENTER INDUSTRY: A CASE STUDY AND RESOURCE BASED FRAMEWORK. MANAGING SERVICE QUALITY, 16(5), 477-500. SID. https://sid.ir/paper/601945/en
Vancouver:
CopyJACK E.P.. OPERATIONAL CHALLENGES IN THE CALL CENTER INDUSTRY: A CASE STUDY AND RESOURCE BASED FRAMEWORK. MANAGING SERVICE QUALITY[Internet]. 2006;16(5):477-500. Available from: https://sid.ir/paper/601945/en
IEEE:
CopyE.P. JACK, “OPERATIONAL CHALLENGES IN THE CALL CENTER INDUSTRY: A CASE STUDY AND RESOURCE BASED FRAMEWORK,” MANAGING SERVICE QUALITY, vol. 16, no. 5, pp. 477–500, 2006, [Online]. Available: https://sid.ir/paper/601945/en