THE EFFECT OF MUSIC CHOICE AND ANNOUNCEMENT DURATION ON SUBJECTIVE WAIT TIME FOR CALL CENTER HOLD QUEUES

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KNOTT B.A.

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Journal Paper

Paper Information

Journal: PROCEEDINGS OF HUMAN FACTORS AND ERGONOMICS SOCIETY ANNUAL MEETING Year:2004 | Volume:- | Issue:47 Page(s): 0-0

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Information Journal Paper

Title

THE EFFECT OF MUSIC CHOICE AND ANNOUNCEMENT DURATION ON SUBJECTIVE WAIT TIME FOR CALL CENTER HOLD QUEUES

Author(s)

KNOTT B.A. | Issue Writer Certificate

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Abstract

Cites

DETERMINANTS OF THE CALLERS’ SATISFACTION OF MOTOR INSURANCE CALL CENTER: THE CASE OF IRAN KHODRO INSURANCE SERVICES AGENCY

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APA: Copy

KNOTT, B.A.. (2004). THE EFFECT OF MUSIC CHOICE AND ANNOUNCEMENT DURATION ON SUBJECTIVE WAIT TIME FOR CALL CENTER HOLD QUEUES. PROCEEDINGS OF HUMAN FACTORS AND ERGONOMICS SOCIETY ANNUAL MEETING, -(47), 0-0. SID. https://sid.ir/paper/603912/en

Vancouver: Copy

KNOTT B.A.. THE EFFECT OF MUSIC CHOICE AND ANNOUNCEMENT DURATION ON SUBJECTIVE WAIT TIME FOR CALL CENTER HOLD QUEUES. PROCEEDINGS OF HUMAN FACTORS AND ERGONOMICS SOCIETY ANNUAL MEETING[Internet]. 2004;-(47):0-0. Available from: https://sid.ir/paper/603912/en

IEEE: Copy

B.A. KNOTT, “THE EFFECT OF MUSIC CHOICE AND ANNOUNCEMENT DURATION ON SUBJECTIVE WAIT TIME FOR CALL CENTER HOLD QUEUES,” PROCEEDINGS OF HUMAN FACTORS AND ERGONOMICS SOCIETY ANNUAL MEETING, vol. -, no. 47, pp. 0–0, 2004, [Online]. Available: https://sid.ir/paper/603912/en

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